Senior Training & Quality Manager

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix in Kuala Lumpur seeks a capable Lead to oversee QA, Training, and Quality TL teams. You will drive performance through coaching, data-driven insights, and process improvements, while managing client relationships and ensuring policy compliance.

The role focuses on building quality frameworks, training plans, and continuous improvement across learning initiatives. The ideal candidate has a Bachelor's degree with 2-4 years in Quality/Training operations, experience in content

Qualifications

• Bachelor's degree with 2-4 years in Quality/Training operations.
• Experience in content moderation / trust & safety.
• Strong leadership, coaching, stakeholder management, and communication skills.
• Proficient in Microsoft Office and data analysis.
• Experience in quality assurance, training delivery, calibrations, and performance improvement.
• Ability to multitask, work under pressure, and meet deadlines.

Responsibilities

• Lead and manage QA, Training, Quality TL, and Training TL teams.
• Drive quality and training performance through coaching, feedback, and process improvements.
• Analyze data, prepare reports/decks, and provide actionable insights.
• Manage client and stakeholder relationships and participate in calibration sessions.
• Ensure compliance with internal policies, procedures, and quality standards.
• Develop and implement quality frameworks, training plans, and corrective action programs.
• Support new hire learning, reduce learning curves, and improve product/process knowledge.
• Monitor training effectiveness and drive continuous improvement initiatives.

Skills

Leadership

Stakeholder management

Communication

Data analysis

Time management

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

• Lead and manage QA, Training, Quality TL, and Training TL teams.
• Drive quality and training performance through coaching, feedback, and process improvements.
• Analyze data, prepare reports/decks, and provide actionable insights.
• Manage client and stakeholder relationships and participate in calibration sessions.
• Ensure compliance with internal policies, procedures, and quality standards.
• Develop and implement quality frameworks, training plans, and corrective action programs.
• Support new hire learning, reduce learning curves, and improve product/process knowledge.
• Monitor training effectiveness and drive continuous improvement initiatives.

Requirements

• Bachelor's degree with 2-4 years of experience in Quality/Training operations.
• Experience in content moderation / trust & safety
• Strong leadership, coaching, stakeholder management, and communication skills.
• Proficient in Microsoft Office and data analysis.
• Experience in quality assurance, training delivery, calibrations, and performance improvement.
• Ability to multitask, work under pressure, and meet tight deadlines.