SENIOR TECHNICIAN - EASTERN ZONE

Pro Office Technology; Chukai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pro Office Technology in Malaysia seeks a Senior Technical Executive (Eastern Zone) to coordinate day-to-day CCTV installation, upgrades, testing and maintenance across the Eastern Zone. You will manage technicians, monitor progress and SLA compliance, and liaise with TNB site representatives while ensuring adherence to technical, quality and safety standards.

The role requires 2–3 years of relevant experience, strong leadership and reporting skills, and the ability to travel between sites.

Qualifications

• Diploma/degree in Electrical/Electronic Eng, Security Tech, IT or Networking.
• CCTV/Surveillance certifications are advantageous.
• 2–3 years in technical, field operations, CCTV or security projects.
• Experience coordinating technical teams or site operations is an advantage.

Responsibilities

• Coordinate day-to-day technical and field operations across all sites in the Eastern Zone.
• Coordinate technicians and Team Leaders for installation, upgrade, PM/CM, and testing & commissioning.
• Monitor site activities to meet project requirements and schedules.
• Plan and coordinate site works, technician assignments and maintenance activities.
• Ensure efficient allocation of manpower, tools and resources.
• Coordinate with teams to resolve site-related technical issues.
• Monitor CCTV installation, upgrade, testing & commissioning, CM/PM.
• Ensure works follow approved specs, procedures and project requirements.
• Identify technical issues and coordinate corrective actions with relevant teams.
• Prepare and submit periodic technical and zone reports; maintain records.
• Monitor zone KPIs and SLA compliance; flag delays to PMO.
• Act as technical point of contact for TNB site reps in the Eastern Zone.
• Coordinate site requirements, work schedules and technical matters with stakeholders.
• Ensure compliance with HSE and safety requirements.

Skills

Technical leadership

Planning

Coordination

Site supervision

CCTV systems

Electrical works

Networking

Troubleshooting

Reporting

Communication

MS Office

Education

Diploma or Degree in Electrical / Electronic Engineering, Security Technology, Information Technology or Networking

CCTV / Surveillance certifications

GCQP

Chargeman B0/B1/B4

Site Safety Supervisor (SSS)

NIOSH-Tenaga Safety Leader Passport (NTSLP)

CIDB Green Card

Tools

CCTV System Diagnostics

Site safety tools

Job description

The Senior Technical Executive (Eastern Zone) is responsible for coordinating and overseeing day-to-day technical and field operations for CCTV installation, upgrade, testing & commissioning, corrective maintenance and preventive maintenance activities within the assigned zone.

The role involves coordinating technicians and site activities, monitoring work progress and SLA compliance, preparing technical reports, liaising with TNB site representatives, and ensuring all works are carried out in accordance with technical, quality and safety requirements.

KEY RESPONSIBILITIES

Technical Operations

• Coordinate day-to-day technical and field operations across all assigned sites within the Eastern Zone.
• Coordinate technicians and Team Leaders for Installation & Upgrade, Preventive Maintenance, and Testing & Commissioning activities.
• Monitor site activities to ensure works are completed according to project requirements and schedules.

Site Coordination & Scheduling

• Plan and coordinate site works, technician assignments and maintenance activities.
• Ensure efficient allocation of manpower, tools, equipment and technical resources.
• Coordinate with relevant teams to resolve site-related technical issues.

Technical Monitoring

• Monitor CCTV installation, upgrade, testing & commissioning, corrective maintenance and preventive maintenance works.
• Ensure technical works are carried out according to approved specifications, procedures and project requirements.
• Identify technical issues and coordinate corrective actions with the relevant technical teams.

Reporting

• Prepare and submit periodic technical and zone reports, including work progress, PM / CM completion, incidents, defects and site status.
• Maintain accurate records of technical activities and work completion.

Performance & SLA Monitoring

• Monitor zone-level work progress, KPIs and SLA compliance.
• Highlight delays, technical issues and operational challenges to the Project Director / Project Manager and PMO.
• Act as a technical point of contact for TNB site representatives within the Eastern Zone.
• Coordinate site requirements, work schedules and technical matters with relevant stakeholders.

Quality & Safety Oversight

• Ensure all works comply with technical specifications, quality standards and HSE requirements.
• Ensure technicians follow applicable site safety procedures and requirements.

QUALIFICATIONS & REQUIREMENTS

Education

Diploma or Degree in Electrical / Electronic Engineering, Security Technology, Information Technology, Networking or related field.

Professional Certifications — Advantage

Certifications related to CCTV / Surveillance systems.

Technical competency certifications such as:

Grid Contractor Qualified Person (GCQP)

Chargeman B0 / B1 / B4

Site Safety Supervisor (SSS)

NIOSH-Tenaga Safety Leader Passport (NTSLP)

CIDB Green Card

Experience

Minimum 2–3 years of relevant experience in technical, field operations, CCTV / security systems, electrical, networking or related projects.

Experience in coordinating technical teams or site operations will be an advantage.

Skills

Strong technical, leadership, planning and coordination skills.

Good understanding of CCTV systems, electrical works, networking and troubleshooting.

Good reporting, communication and problem-solving skills.

Proficient in Microsoft Office applications.

Personal Attributes

Willing and able to travel between sites within the Eastern Zone.

Willing to work after hours, overtime or be on standby when required.

Responsible, proactive and able to work independently.

Able to work under pressure and meet project deadlines.

PRO OFFICE is one stop centre which provides a complete service and distributon network, delivering personalized and convenient business solutions with first class customer service.

We offer and guarantee high quality solution and value aded services combined with personalized and professional services - aperfect blend of benefits for our clients.

PRO OFFICE is here to meet your needs regardless of your budget, plus you can expect friendly and helpful personal attending to your needs.

As a ONE-STOP CENTRE, PRO-OFFICE offers integrated facilities ranging from Document Imaging Services and Solution, Electronic Document and Record Mangement System (EDRMS), Digital Galery, Software Development Solutions, Maintenance and other related services for ICT hardware and software

PRO OFFICE is one stop centre which provides a complete service and distributon network, delivering personalized and convenient business solutions with first class customer service.

We offer and guarantee high quality solution and value aded services combined with personalized and professional services - aperfect blend of benefits for our clients.

PRO OFFICE is here to meet your needs regardless of your budget, plus you can expect friendly and helpful personal attending to your needs.

As a ONE-STOP CENTRE, PRO-OFFICE offers integrated facilities ranging from Document Imaging Services and Solution, Electronic Document and Record Mangement System (EDRMS), Digital Galery, Software Development Solutions, Maintenance and other related services for ICT hardware and software