Senior Technical Expert Paints & Coatings

Omya; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 240,000; Full time

Job summary

Omya Malaysia is seeking a Senior Technical Service Account Manager to assume prime management of technical service activities for a broad portfolio of accounts. You will visit customers, optimise product usage, and build strong production and technical relationships.

Reporting to the Sales Director Segment, you will drive trials, support semi-annual sales plans, and coordinate with cross-functional teams. Travel up to 60% is expected to support customers globally.

Qualifications

• University degree in engineering, chemistry or a relevant subject area.
• Minimum of 7–15 years of relevant technical and/or lab service experience; international experience is beneficial.
• Excellent understanding of Omya-served marketplaces (Polymers, Paints, Coatings, Adhesives, Cosmetics, Food, Pharma, Agriculture, Water & Air Treatment, etc.).

Responsibilities

• Assume prime management responsibility for technical service activities at Omya accounts and potential accounts.
• Visit customers and optimize the use of Omya products while developing relationships with key production/technical personnel.
• Assist Sales in influencing key decision makers and report on work with customers.
• Manage trials on pilot equipment, customer plant or other outside facilities.
• Support segment sales manager with development and revisions of semi-annual sales plans.
• Conduct product trials at customer plants or laboratories.

Skills

Excellent communication skills

Excellent analytical skills

Project management skills

Entrepreneurial mindset

Self-motivation

Team collaboration

Education

University degree in engineering / chemistry or a relevant subject area

Job description

Key Accountabilities

Assume prime management responsibility for technical service activities at a major number of Omya accounts and potential accounts. Visit customers and work with them to optimize the use of Omya’s products. Develop customer relationships with key production/technical personnel. Assist Sales on influencing (selling) key decision makers. Report on work being done with customers. Manage trials on the pilot equipment, customer plant or other outside facilities. Assist respective segment sales manager with the development and revisions of sales plans semi-annually. Conduct product trials at customer’s plants or laboratories.

Solid line(s) to

Sales Director Segment

Dotted line(s) to

n/a

Number of direct reports

n/a

Number of total reports

n/a

Number of dotted line(s) reports

n/a

Performance Measures

KPIs agreed in yearly MbO. - tbd -

Other Requirements

Excellent command of both oral and written local language and English are required. Good command of both oral and written additional language is beneficial. Willingness and ability to travel up to 60%.

Internal contacts

Sales, Marketing, Operations, Customer Service, Logistics, Technology & Innovation, Group Technical Service, Group Engineering departments

External contacts

Customers, principals and external engineering companies

Education

University degree in engineering / chemistry or a relevant subject area

Experience

Minimum of 7-15 years of relevant technical and/or lab service experience. International work experience is beneficial.

Knowledge And Skills

Excellent understanding and knowledge of one or multiple Omya-served marketplaces (i.e., Polymers, Paints, Coatings, Adhesives, Cosmetics, Food, Pharma, Agriculture, Water & Air Treatment, etc.).

• Personality with an excellent service and entrepreneurial mindset, having a feeling for providing the right technical and lab service level to ensure and drive customer satisfaction and underline our leadership as an industrial mineral producer.
• Proven effective self-motivation to drive assigned tasks and to promote collaboration across the organization.
• Effective communication skills (oral and writing) with the strong ability to interact with individuals from a range of backgrounds and at all levels.
• Excellent project management skills, incl. project documentation.
• Excellent analytical skills to interpret data from lab, field, and customer trials.
• Strong ability to give recommendations based on lab, field, and customer trial results.