Technical Engineer/Application Support I Delivery & Ops Investment Banking Group

Maybank; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Maybank in Kuala Lumpur is seeking an experienced IT professional to manage, implement, support and maintain the Front and Middle Office systems and their interfaces to support the bank's strategic initiatives. You will ensure systems operate reliably for internal and external users, document processes, and guide a team through training and leadership.

The role requires 8+ years of banking IT experience and strong skills across Windows/Linux, databases, web services, and change management to

Qualifications

• Candidate must have advanced diploma or degree in Computer Science/Information Technology or equivalent.
• Minimum 8 years of work experience in the related field for this position.
• Experience in installing and managing applications on Windows Server 2016/2019 and Linux (RHEL 8.x).
• Experience in installing and managing applications such as .NET, HTML5, Java, MSMQ, MS Clustering, Nifi, Apache Tomcat, Storm and IIS.
• Experience in MSSQL or MySQL databases.
• Experience in supporting web services/API integrations, web and mobile technologies.

Responsibilities

• To manage, implement, support and maintain Maybank IB divisions’ Front and Middle Office systems and interfaces.
• To ensure systems operate effectively to support internal and external users.
• To support the Manager and assist in guiding, training and leading team members.
• Support IT daily operations (Systems, Support, Infrastructure) to maintain system availability.
• Troubleshoot, identify and resolve issues promptly and ensure proper documentation and communication between teams and vendors.
• Ensure compliance with Change Management, policies and regulatory guidelines (BNM GPIS, Bursa Malaysia).
• Meet project requirements and timelines, and manage changes for Front, Middle and Back Office systems.
• Collaborate with outsourced vendors to deliver IT services and address audit issues timely.

Skills

Documentation

Communication

Time management

Team leadership

Education

Advanced Diploma/degree in CS/IT

Tools

Windows Server

Linux (RHEL 8.x)

.NET

HTML5

Java

MSMQ

MS SQL

MySQL

Apache Tomcat

Nifi

Storm

IIS

Job description

• To manage, implement, support and maintain the various Maybank IB divisions’ Front and Middle Office systems and their interfaces in relation to the Company’s strategic initiatives to support the Business Sectors to achieve the Company’s goals and objectives.
• To ensure the systems operate effectively to support internal and external users.
• To support Manager as needed and assist in guiding, training and leading team members.

Key Areas of Responsibilities

• To support IT daily operations (Systems, Support, Infrastructure and Preventive Maintenance), ensure that systems availability are maintained.
• To check, troubleshoot, identify and resolve issues that arises in a timely manner.
• Ensure proper documentation, coordination and communication between team members, end users, department users, project team members and vendors.
• Always work under the assumption of preventive and anticipative mode to achieve all systems availability of 99.9%.
• Ensure the supported systems and their interface systems (internal / external) are integrated well and comply with company/regulatory policies and guidelines.
• Meeting the project requirement and timeline besides ensuring the availability / stability of the existing operating systems.
• Meeting the front, middle and back office system changes / requirements by the Business / Capability Sectors within the timeframe guided by SLA.
• To work with outsource vendors in delivering the IT services to the business.
• Ensure that any audit issue arises is address timely.
• Ensure that the systems’ exercise (yearly or half yearly) are executed and completed successfully as guided by company / regulatory policies / guideline.
• Comply with Change Management process and involve in project and change execution.
• To ensure full compliance to BNM GPIS, Bursa Malaysia, Maybank Group IT and Maybank Investment Bank IT frameworks, guidelines, procedures and policies.

Role Requirements

• Candidate must possess at least an Advance Diploma/Degree in Computer Science/Information Technology or equivalent.
• At least 8 year(s) of working experience in the related field is required for this position.
• Experience in installing and managing application in Windows server 2016/2019 and Linux (RHEL 8.x) environment.
• Experience in installing and managing application such as .net, HTML 5, Java, MSMQ, MS clustering, Nifi, Apache Tomcat, Storm and IIS.
• Experience in MSSQL or MySQL databases.
• Experience in support web services/API integration, web and mobile technologies.
• Ability to work under pressure with minimal supervision and good time management skills to meet tight dateline.
• Strong project documentation and communication skill.
• Able to handle and assist in Trading Platform Support and Trading User Administration.
• Fosters accountability by establishing a commitment to achieving results by building a culture of accountability.