Senior T&T Analyst - Oracle Procurement & AMS Lead

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Deloitte Southeast Asia in Kuala Lumpur is seeking a Senior Analyst to join the Oracle Cloud support and AMS team. You will provide 2nd/3rd level support for Oracle SCM/Procurement, work with cross-functional groups, and drive incident resolution with a focus on service quality.

Ideally, you have 2–3 years' Oracle Cloud experience, strong English communication, and the ability to lead discussions and coordinate with stakeholders across client teams.

Qualifications

• Bachelor's degree in information technology, business information systems, engineering or related disciplines.
• 2–3 years’ experience with Oracle Cloud as a support or implementation team member (Oracle SCM/Procurement).
• Experience with Oracle Fusion Cloud.
• Knowledge of end-to-end business processes and basic test data/scenarios.
• Experience delivering solutions on cloud or on-premise platforms.

Responsibilities

• Provide 2nd–3rd level AMS support for escalated incidents, performing in-depth troubleshooting and ensuring SLA adherence.
• Lead discussions on high‑level solution design for medium to complex enhancements and provide effort estimates.
• Maintain documentation according to firm standards and policies.
• Collaborate with project teams to deliver and present solutions that meet client needs.
• Support business development with proposals and client communications.
• Lead and coach Analyst and Consultant level team members.

Skills

Oracle Cloud

English communication

Stakeholder management

Leadership

Problem solving

Education

Bachelor's degree in IT / IT-related field

Tools

Oracle Fusion Cloud

Oracle SCM/Procurement

Job description

Deloitte Southeast Asia in Kuala Lumpur is seeking a Senior Analyst to join the Oracle Cloud support and AMS team. You will provide 2nd/3rd level support for Oracle SCM/Procurement, work with cross-functional groups, and drive incident resolution with a focus on service quality.

Ideally, you have 2–3 years' Oracle Cloud experience, strong English communication, and the ability to lead discussions and coordinate with stakeholders across client teams.