Oracle Cloud AMS Consultant: Lead Support & Solutions

Deloitte Southeast Asia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Deloitte Southeast Asia is seeking an experienced Oracle Cloud AMS professional to join our Kuala Lumpur team. You will provide 2nd/3rd line support within a dynamic, client-focused environment and drive improvements across our Oracle Finance implementations.

You will collaborate with business and IT stakeholders, lead solution discussions, and ensure delivery of end-to-end services while adhering to global standards and local requirements.

Qualifications

• A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Have at least 4-6 years' experience working with the Oracle Cloud as a support team member, implementation team member of Oracle Finance
• Knowledgeable in Oracle Finance module (AP, AR, GL, FA, CM Subledger accounting, Budgetary control & Expenses)
• Experienced in Oracle Fusion Cloud
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Any experience within basic technical debugging is an added advantage.
• Have experience in delivering solutions on cloud or on-premise platforms
• Have experience working on traditional waterfall and/or Agile delivery approach
• Good command of English
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes
• Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients' business workdays and office hours and on rotation basis to support any critical or high request after client's business office hours.
• Ability to travel if required, i.e. to be placed at Client's site for the project

Responsibilities

• You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
• To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the SLA
• To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix within agreed time-frames.
• To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure end-to-end solutioning within the agreed timeframe and with quality.
• To maintain documentation according to firm standards, best practices, and standard operating procedures
• To fully comply with and adhere to all the standard AMS process & procedures and client's IT policies
• To actively participate and contribute to Continuous Improvement initiatives
• To support the project teams in delivering the application and in development of work products addressing clients' business needs
• To develop presentation materials or documentations and coordination of communications with the client
• You will work with diverse project team members to solve problems, improve performance, and generate value for clients across all industries
• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with clients
• You will lead and/or coach Analyst and Consultant level members
• You will support business development efforts by contributing to proposals, presentations and publications

Job description

Deloitte Southeast Asia is seeking an experienced Oracle Cloud AMS professional to join our Kuala Lumpur team. You will provide 2nd/3rd line support within a dynamic, client-focused environment and drive improvements across our Oracle Finance implementations.

You will collaborate with business and IT stakeholders, lead solution discussions, and ensure delivery of end-to-end services while adhering to global standards and local requirements.