Senior Specialist, Data Product Operations

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

TNG Digital Sdn Bhd is seeking a Senior Specialist, Data Product Operations in Kuala Lumpur, Malaysia. This role coordinates cross-functional sessions, manages action items, and supports release planning across the SDLC to ensure timely and quality product outcomes.

The ideal candidate has 3-5 years in product operations or delivery management within tech, preferably in regulated environments, and is proficient in governance and documentation practices to sustain product efficacy.

Qualifications

• 3-5 years of experience in product operations, project coordination, or delivery management within a technology environment.
• Proven track record across multiple cross-functional workstreams in regulated industries.
• Experience owning structured delivery artefacts and governance trackers.

Responsibilities

• Stakeholder & meeting coordination across UED, Tech, Risk, and Business teams.
• Release and deployment coordination across the full SDLC.
• Documentation & quality control, maintaining product artefacts and risk logs.
• Product operations, knowledge base governance, and post-launch feedback loops.

Skills

Stakeholder coordination

Cross-functional collaboration

Delivery management

Documentation governance

Agile / Lean delivery

Job description

# Senior Specialist, *Data Product Operations*NEWKuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* Stakeholder & Meeting Coordination* Coordinate cross-functional working sessions across UED, Tech, Risk, and Business teams — preparing agendas, capturing decisions, and updating relevant product documentation* Own action item tracking from all meetings; follow up assertively with owners until commitments are closed* Maintain a live view of outstanding decisions, dependencies, and blockers across active workstreams* Build and sustain working relationships across divisions to keep communication flowing and reduce friction across concurrent workstreams* Represent product context credibly in working-level discussions — with sufficient understanding of the chatbot's architecture, intent routing, and escalation logic to engage meaningfully without hand-holding* Support incident response coordination when issues arise: circulate updates, schedule bridge calls, and drive action items to closure.* 2. Release and Deployment Coordination* Co-own project timelines across the full SDLC — from requirements sign-off through design, build, UAT, and deployment* Coordinate dependencies across SDLC phases — ensuring handoffs between UED, Tech, and Business are planned, visible, and don't slip between workstreams* Coordinate release communications — distributing release notes and change summaries to relevant stakeholders* Track phase milestones and delivery deadlines across concurrent workstreams; surface slippage before it becomes a problem* 3. Documentation & Quality Control* Support maintenance of all product documentation to keep artefacts current* Maintain the risk and issue log across the product workstreams* Support the maintenance of operational reference documents such as escalation matrices, service level agreements and operational guidelines.* 4. Product Operations* Support the Knowledge Base governance cycle end-to-end: schedule and drive review cycles, track completion against review deadlines and escalate overdue items.* Maintain the change request intake pipeline – log incoming CRs, tracking status through triage and approval.* Facilitate post launch/incident feedback loops to surface improvement signals.#### Requirements* Required* 3-5 years of experience in product operations, project coordination, or delivery management within a technology or product environment* Proven track record managing multiple concurrent cross-functional workstreams in a regulated industry* Experience owning structured delivery artefacts — including documentation, release checklists, and governance trackers* Familiarity with agile or lean delivery frameworks and structured release cycles* Preferred* Background in fintech, e-wallet, or regulated financial services* Exposure to AI/automation initiatives (e.g., chatbot, workflow automation, eKYC).* Exposure to conversational AI, chatbot products, or automation* Experience coordinating UAT cycles and release sign-offs in a technology delivery environment