Senior Site Reliability Engineer

FeedMe; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work arrangement

Flexible hours

Casual dress code

Career growth

Job summary

FeedMe in Kuala Lumpur is seeking a Senior Site Reliability Engineer to ensure the reliability, availability, and performance of our POS platform, spanning cloud services and in-store edge devices. You will shape the technical direction to scale as users grow.

You will lead a team of SRE/DevOps engineers, define SLOs/SLIs, manage incident response, and drive offline-first, resilient systems across hybrid infrastructure.

Qualifications

• 7–10+ years in SRE, DevOps, or backend engineering.
• Experience leading technical teams in a high-availability environment.
• Strong knowledge of distributed systems and eventual consistency.

Responsibilities

• Lead and mentor a team of SRE/DevOps engineers supporting POS infrastructure.
• Define reliability strategy across cloud backend and store-level POS systems.
• Establish and enforce SLOs/SLIs for latency, uptime, and payment success rates.
• Own incident response for payment failures, POS outages, and sync issues.

Skills

SRE leadership

Backend engineering

Distributed systems

Cloud platforms

Programming languages

Docker

Kubernetes

CI/CD

Observability

Tools

Docker

Kubernetes

CI/CD tooling

Remote device management

Job description

FeedMe’s Software Engineering team develops next-generation technologies that change lifestyles for millions of users. Our products handle transactions at a massive scale and extend well into the offline world.

We need a technical visionary who speaks "Product." We are looking for a Lead Engineer who can bridge the gap between ambitious business goals and engineering reality. You won't just oversee code; you will oversee the technical direction of our products, ensuring that what we build today scales for the millions of users we’ll have tomorrow.

The Role

We are seeking a Senior Site Reliability Engineer to ensure the reliability, availability, and performance of our Point-of-Sale (POS) platform, supporting both cloud services and in-store edge devices. This role is critical in maintaining seamless transaction processing across retail environments, even under intermittent connectivity and high transaction volumes.

Your Day-to-Day:

• Lead and mentor a team of SRE/DevOps engineers supporting POS infrastructure
• Define reliability strategy across cloud backend + store-level POS systems
• Establish and enforce SLOs/SLIs for transaction latency, uptime, and payment success rates
• Manage error budgets aligned with business-critical retail operations

System Reliability (POS-Specific)

• Ensure high availability of transaction processing systems (payments, receipts, inventory sync)
• Design systems resilient to network instability in retail stores
• Implement offline-first capabilities and reliable sync mechanisms
• Own incident response for payment failures, POS outages, and sync issues
• Lead blameless postmortems, especially for revenue-impacting incidents

Infrastructure & Automation

• POS software deployment and updates (remote device management)
• Manage hybrid infrastructure (cloud + on-premise/store devices)
• Improve CI/CD pipelines for frequent, low-risk POS releases

Monitoring & Observability

• Build observability across:
• POS terminals (device health, connectivity, app crashes)
• Implement real-time monitoring for:
• Transaction success rates
• Store connectivity status
• Reduce alert fatigue while ensuring critical retail incidents are detected instantly
• Work with product and engineering teams to design fault-tolerant POS features
• Partner with payment providers and third-party integrations
• Collaborate with customer support teams to improve store-level issue resolution

What You Bring to the Table

• 7–10+ years in SRE, DevOps, or backend engineering
• 2–4+ years leading technical teams
• Experience with high-availability transactional systems (e.g., payments, e-commerce, fintech, or POS)
• Strong knowledge of distributed systems and eventual consistency models
• Experience with cloud platforms (AWS, GCP, or Azure)
• Proficiency in at least one programming/scripting language (Python, Go, Java, etc.)
• Experience with containerization (Docker, Kubernetes)

POS / Retail-Specific Experience (Highly Preferred)

• Experience with POS platforms (e.g., in-store retail systems, F&B ordering systems)
• Knowledge of payment processing flows (card present, QR, e-wallets)
• Familiarity with offline transaction handling and sync reconciliation
• Experience supporting edge devices or IoT environments
• Understanding of retail peak cycles (e.g., holiday traffic, flash sales)

What We Have For You

• Impact: Direct influence on product roadmap and engineering culture.
• Growth: A clear path for career advancement in management or technical leadership.
• Flexibility: Hybrid work arrangement & flexible hours.
• Culture: A young, fun, and energetic team with a casual dress code.
• Compensation: Competitive salary package and benefits.