Senior Service Engineer

TT Vision Technologies Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Misc allowance

Dental

Gym

Parking

Insurance

Bonus

Company events

Vision

Medical

Education

Support

Job summary

TT Vision Technologies Sdn Bhd is seeking an on-site field engineer to install, calibrate and service vision systems and automation equipment at customer sites across Malaysia and overseas. You will work with the development and production teams to deepen product knowledge and resolve complex technical issues.

The role requires hands-on hardware and software configuration, calibration, and the ability to train end users. Travel and on-call support are expected components of the job.

Qualifications

• Experience handling customer issues and field service
• Ability to diagnose and resolve product-related problems
• Comfort with on-site hardware installation and testing

Responsibilities

• Set up vision modules, automation equipment, jigs and fixtures with hardware configuration, alignment and calibration
• Configure vision modules and software settings, calibrate recipes and processes
• Test and debug vision modules and equipment
• Ensure QA checks are met before shipment
• Perform installation, setup, and commissioning at customer sites
• Provide product training to customers at TT Vision premises and on-site
• Gather field data and feedback to support development and improvements
• Handle on-call support and manage customer communications during issues

Skills

Customer management

Troubleshooting

Critical thinking

Machine observation

Analysis

Job description

• Customer management, Troubleshooting, Critical Thinking, Machine observation, Analysis
• Mechanical installation, machine turning, machine repair, machine setup
• Microsoft office, reporting, data analysis, machine log evaluation

Descriptions of job duties

• Setting up vision modules, automation equipment, jigs and fixtures by performing hardware configuration, adjustment, alignment, fine tuning and calibration.
• Setting up vision modules, automation equipment, jigs and fixtures by performing software configuration, calibration, recipe and process program settings.
• Test and debug vision modules, automation equipment, jigs and fixtures.
• Assure product quality by performing test and check according to QA (Quality Assurance) Protocol before releasing product for shipment.
• Involve in assembly and wiring of vision modules, automation equipment, jigs and fixtures.
• Involve in cleaning, packing and crating activities for products shipping out from factory.
• Perform installation, setup, buyoff & commissioining of new equipment at customer's site in Malaysia or overseas.
• Provide product training to customer in TT Vision premises and customer's site.
• Pursue deep product knowledge by working closely with development and production team as well as attending product training.
• Act as a single point of contact to customer relating to product technical issues.
• Lead and perform troubleshooting of product issues with assistance of a team of customer and developer by identifying root cause(s).
• Take full ownership of reported product issues from customer and seeing it through to complete resolution.
• Advise customer in terms of product operation and application, PM (Preventive Maintainance), spare parts, change request, upgrades and other related sustaining topics within product lifecycle.
• Prepare for on-call emergency situation during normal office hours/nights/weekend and travel to customer's site in short notice.
• Handle customer's service and support needs fully and timely.
• Handle escalation from customer/internal teams relating to technical issues following standard procedures.
• Deliver service request from customer and scheduled proactive service support.
• Prepare and submit service report accurately and timely after completion of service jobs.
• Build and maintain good customer's relation.
• Assist development team to collect field data as well as providing feedback to potential product issue and improvement opportunities.
• Assist sales team to identify/highlight potential sales of our products and services.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Are you willing to travel for this role when required?

Information Technology Services 101-1,000 employees

TT VISION is a technology driven company specializing in the development of automated machine vision solutions. We offer one of the most cost effective PC-based vision systems through innovative solutions developed in-house. The high speed, high accuracy and highly repeatable system is the result of years of research of refinement from field tests. Today, our vision systems are installed worldwide in multi-national facilities from USA, China, Philippines, Costa Rica and Malaysia.

TT VISION is a technology driven company specializing in the development of automated machine vision solutions. We offer one of the most cost effective PC-based vision systems through innovative solutions developed in-house. The high speed, high accuracy and highly repeatable system is the result of years of research of refinement from field tests. Today, our vision systems are installed worldwide in multi-national facilities from USA, China, Philippines, Costa Rica and Malaysia.

Perks and benefits

• Miscellaneous allowance
• Dental
• Sports (e.g. Gym)
• Parking
• Insurance coverage
• Bonus
• Company events
• Vision
• Medical
• Education
• Support