Senior Service Design & Transition Leader

Experian Asia Pacific; Cyberjaya; Hybrid; MYR 240,000 - 320,000; Full time

Benefits offered by this job

Hybrid work arrangement

Discretionary bonus

Equal opportunities employer

Job summary

Experian Asia Pacific is seeking a Senior Service Design & Transition Manager to lead service design, SLA governance and operational readiness across EMAP and APAC, ensuring new and enhanced services are designed, transitioned and governed effectively.

The role collaborates with Product, Commercial, Service Operations, and regional teams, driving improvement initiatives, scalability, and alignment with business objectives.

Qualifications

• 8+ years' experience in Service Design, Service Transition, Service Management, Service Delivery, or Service Governance.
• Strong leadership, stakeholder management and cross-country collaboration skills.
• Experience with SaaS, cloud platforms and release governance is preferred.

Responsibilities

• Lead the design, review, and governance of service models, SLAs, OLAs, and operational commitments across EMAP.
• Drive service transition for new products and major enhancements, coordinating readiness and handover to BAU.
• Identify gaps between commitments and capabilities and drive remediation actions.
• Facilitate governance forums, dashboards, and reporting to measure performance and improvements.
• Collaborate with Product, Delivery, Support and Client teams to ensure service offerings meet customer needs.

Job description

Experian Asia Pacific is seeking a Senior Service Design & Transition Manager to lead service design, SLA governance and operational readiness across EMAP and APAC, ensuring new and enhanced services are designed, transitioned and governed effectively.

The role collaborates with Product, Commercial, Service Operations, and regional teams, driving improvement initiatives, scalability, and alignment with business objectives.