Senior Service Delivery Manager | Global Growth & Excellence

Voidsolutions; Kuala Lumpur; On-site; MYR 70,754 - 104,050; Full time

Benefits offered by this job

Health insurance

Training and development programs

Career growth opportunities

Job summary

Voidsolutions is seeking a Service Delivery Manager in Kuala Lumpur to ensure efficient service delivery. You will manage a team, oversee client relationships, and drive initiatives to enhance customer satisfaction. The ideal candidate will have 15 years of experience in service delivery and strong leadership skills. This role includes responsibility for budgeting and performance analysis. Competitive salary based on INR 17,00,000 to INR 25,00,000 per annum, with benefits and growth opportunities.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 15 years of experience in service delivery.
• At least 5 years in a managerial role.

Responsibilities

• Oversee the delivery of services to clients.
• Develop and maintain strong relationships with clients.
• Lead, mentor, and develop a team of service delivery professionals.
• Monitor and measure customer satisfaction levels.
• Manage budgets and ensure cost-effective service delivery.

Skills

Leadership

Communication

Problem-solving

Data analysis

Customer service

Education

Bachelor's degree in Business Administration or related field

Master's degree

Tools

Service management software

Job description

Voidsolutions is seeking a Service Delivery Manager in Kuala Lumpur to ensure efficient service delivery. You will manage a team, oversee client relationships, and drive initiatives to enhance customer satisfaction. The ideal candidate will have 15 years of experience in service delivery and strong leadership skills. This role includes responsibility for budgeting and performance analysis. Competitive salary based on INR 17,00,000 to INR 25,00,000 per annum, with benefits and growth opportunities.