Senior SAP SuccessFactors IT Administrator

DKSH; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

DKSH Malaysia is seeking a Senior Specialist, HRIT to manage and optimize the HR technology landscape, focusing on SAP SuccessFactors and cross-platform data integrations. You will ensure system performance, data accuracy, and governance while collaborating with stakeholders and external vendors.

You will deliver HRIS projects on time and within budget, monitor data interfaces (S/4HANA, Identity Governance, payroll), and drive adoption through training.

Qualifications

• Bachelor's degree in Information Technology (IT) or a related field.
• Minimum 5 years of experience in a similar HRIT or HRIS role.
• Comprehensive knowledge of SAP SuccessFactors modules including Recruitment, Onboarding, Learning, Performance and Goals, Succession, Compensation, and Employee Central, with a strong understanding of talent management and HRIS best practices.
• Demonstrated ability to consult on the design and delivery of HRIS solutions aligned to HR business needs.
• Strong research and analytical skills, with the ability to interpret complex data and generate clear, actionable recommendations.
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.
• Strong business and industry acumen, with awareness of emerging HRIS trends and technologies.
• Fluency in English and the local language, both written and spoken.
• Cultural sensitivity and strong interpersonal skills, particularly in cross-cultural working environments.

Responsibilities

• Manage day-to-day operational expenditure for the HRIS function in alignment with budgets.
• Deliver HRIS projects on time and within budget with high stakeholder satisfaction.
• Test, implement, and enhance HRIS solutions, including SAP SuccessFactors modules.
• Monitor daily employee data integrations across system platforms (S/4HANA, Identity Governance, payroll).
• Review system workflows and maintain data accuracy and governance.
• Diagnose and resolve system incidents within 24 to 48 hours.
• Manage relationships with external HR system vendors and consultants to meet SLAs.
• Implement data quality measurements and reduce data gaps year over year.
• Deliver HR reports with high accuracy to support decision-making.
• Align HRIS user access rights with country teams and governance guidelines.
• Collaborate with IT architecture to monitor system performance and data architecture.
• Drive HRIS adoption through training for HR personnel.

Skills

Strong research and analytical skills

Fluency in English and local language

Cross-cultural interpersonal skills

Consult on HRIS design and delivery

Education

Bachelor's degree in Information Technology (IT) or related field

Tools

SAP SuccessFactors

Microsoft Excel

Microsoft Word

PowerPoint

Job description

About The Role

The Senior Specialist, Human Resources Information Technology (HRIT) is a key enabler of DKSH's HR technology ecosystem, responsible for managing, optimizing, and supporting HR systems with a strong focus on SAP SuccessFactors and cross-platform data integrations. This role ensures high system performance, data accuracy, and governance excellence while collaborating with internal stakeholders and external vendors to deliver scalable and effective HR technology solutions.

What You Will Deliver

• Manage day-to-day operational expenditure for the Human Resources Information Systems (HRIS) function in alignment with operating budgets to ensure efficient use of resources.


• Deliver HRIS projects on time and within budget, maintaining a stakeholder satisfaction rate of 90% or above.


• Test, implement, and continuously enhance HRIS solutions, including SAP SuccessFactors modules, to drive HR strategic and operational effectiveness.


• Monitor daily employee data integrations across system platforms including SAP S/4 HANA, Identity Governance, and HR payroll systems to ensure seamless HR operations.


• Review system workflows and specifications, maintaining 98% or above accuracy in employee master data, full compliance with global access governance, and system uptime of 99.5% or above.


• Diagnose and resolve system incidents and software issues within 24 to 48 hours, providing responsive support for stakeholders' day-to-day HR technology needs.


• Manage relationships with external HR system vendors and consultants to ensure 100% Service Level Agreement (SLA) compliance and the smooth execution of upgrade and improvement initiatives.


• Implement data quality measurements, identify patterns and trends in data gaps, and generate actionable recommendations to reduce data gaps by 20% or more year-over-year.


• Deliver HR reports with 99% or above accuracy to support informed and timely business decision-making.


• Review and align HRIS user access rights with country teams to ensure compliance with global standards and governance guidelines.


• Collaborate with the IT architecture team to monitor, optimize, and document system performance and data architecture.


• Drive HRIS adoption by facilitating capability-building and refresher training for HR personnel, targeting 95% or above training completion and 90% or above adoption of new features within three months of rollout.


• Guide team members in the effective delivery of HR requests and conduct knowledge transfer sessions to strengthen team capability.


• Administrative duties and coordination tasks as required.

What You Bring

• Bachelor's degree in Information Technology (IT) or a related field.


• Minimum 5 years of experience in a similar HRIT or HRIS role.


• Comprehensive knowledge of SAP SuccessFactors modules including Recruitment, Onboarding, Learning, Performance and Goals, Succession, Compensation, and Employee Central, with a strong understanding of talent management and HRIS best practices.


• Demonstrated ability to consult on the design and delivery of HRIS solutions aligned to HR business needs.


• Strong research and analytical skills, with the ability to interpret complex data and generate clear, actionable recommendations.


• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.


• Strong business and industry acumen, with awareness of emerging HRIS trends and technologies.


• Fluency in English and the local language, both written and spoken.


• Cultural sensitivity and strong interpersonal skills, particularly in cross-cultural working environments.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Information Technology.