HRSC Specialist- Data Management

Career Wise; Bayan Lepas; On-site; MYR 50,000 - 80,000; Full time

Job summary

A multinational HR firm seeks an HRSC Specialist for Data Management in Penang, Malaysia. The role involves processing HR SAP data globally and providing expert support for HR requests. The ideal candidate will demonstrate a strong understanding of SAP systems and excellent communication skills in both English and Mandarin, with a focus on quality service and process improvement. This position offers the opportunity to work with diverse groups and innovate within HR operations.

Qualifications

• Experience with SAP data management and SuccessFactor.
• Ability to resolve complex issues dealing with data.
• Strong teamwork and meeting deadlines.
• Familiarity with HR and Payroll policies and procedures.
• Advanced Microsoft Excel knowledge.
• Strong security and confidentiality practices.
• Excellent time management and ability to multi-task.
• Strong communication skills in multiple channels and contexts.
• Teamwork and ability to meet deadlines.
• Fluency in English and Mandarin, verbally and in writing.

Responsibilities

• Process SAP data management and SuccessFactor for HR globally.
• Provide second line HR support within the HR Service Center.
• Analyze and coordinate with HR stakeholders on data accuracy.
• Analyzes Personnel Administration data requests and coordinates with HR Stakeholders on data completeness and accuracy.
• Guides HR Stakeholders on queries regarding Personnel Administration processes, SAP HR data fields, and HR forms.
• Logs and monitors requests raised to HRSC and informs requesters of status.
• Generates Personnel Administration reports from SAP.
• Identifies potential improvements and works on service delivery efficiency.

Skills

Understanding functional architecture of SAP HR system

Creating and executing test scripts

Experience in IT and HR-related functions

Advanced Microsoft Excel

Strong security and confidentiality practices

Time management and multi-tasking

Effective communication in English and Mandarin

Customer-focused mindset

Process and procedure orientation

Tools

SAP HR

SuccessFactors

Microsoft Excel

Job description

About the job HRSC Specialist- Data Management

Job Responsibilities

• Responsibilities include but are not limited to processing SAP data management and SuccessFactor for HR globally
• Provides second line support within the HR Service Center for HR customers seeking support on HR requests in the Personnel Administration domain which may require a significant level of subject matter expertise
• Administers data specific to the Personnel Administration Process and the necessary alignment with the Organizational Management components of this process
• Analyzes Personnel Administration data management requests from HR Stakeholders and coordinates with HR Stakeholders on completeness and accuracy of data provided
• Provides guidance to HR Stakeholders on queries regarding the Personnel Administration processes, HR forms, data fields in SAP and other HR related systems that are using the employee data from SAP HR
• Logs and monitors requests and inquiries raised to HRSC and informs requesters of status of requests
• Generates Personnel Administration reports from SAP
• Identify potential improvements in the processes and continue to work on the enhancement on efficiency of service delivery model

Job Qualifications

• Experience with understanding functional architecture of SAP HR system or SuccessFactor to perform research and resolve basic and complex issues dealing with data
• Experience with creating and executing test scripts to confirm system changes and escalating issues and defects
• Experience in working in IT, Human Resources, Payroll and/or HR related service functions
• Familiarity with the companys HR and Payroll policies and procedures.
• Advanced Microsoft Excel knowledge will be an advantage
• Must exhibit strong security and confidentiality practices
• Excellent time management and work prioritization, ability to multi-task
• Demonstrates strong ability to communicate clearly and successfully through a variety of channels and circumstances.
• Demonstrates teamwork and ability to meet deadline.
• Demonstrates ability to communicate effectively in English and Mandarin both verbally and in writing.
• Adaptive problem solving through applying new methods and concepts to the Service Center (for example, new processes and/or technical solutions).
• Must be customer-focused and comfortable working with a diverse group of people.
• Strong process and procedure orientation with the ability to apply continuous improvement methods.