Senior SAP SD/MM AMS Support & RCA Expert

TDI APJ MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TDI APJ MALAYSIA SDN BHD is seeking a skilled SAP functional support specialist to provide Level 2/3 support for SAP SD and MM modules in a Kuala Lumpur-based role. You will analyze, troubleshoot, and resolve incidents within SLA timelines while coordinating changes and enhancements with relevant teams.

The ideal candidate will have strong communication skills and experience in incident, service request, problem, and change management processes, contributing to process improvements and knowledge

Qualifications

• Experience with SAP SD and MM modules.
• Ability to perform impact analysis and root cause analysis.
• Experience with incident, service request, problem, and change management processes.
• Strong communication skills with customers and stakeholders.
• Ability to coordinate across multiple technical teams.

Responsibilities

• Provide Level 2 / Level 3 functional support for SAP SD and MM modules.
• Analyze, troubleshoot, and resolve incidents within agreed SLA timelines.
• Perform impact analysis, root cause analysis (RCA), and propose appropriate solutions or workarounds.
• Handle configuration changes, enhancements, and support-related activities within AMS scope.
• Coordinate with technical consultants, BASIS, ABAP, integration, and other functional teams when required.
• Communicate effectively with customers regarding issue status, solutions, risks, and timelines.
• Support incident management, service request management, problem management, and change management processes.
• Identify recurring issues and recommend process or system improvements.
• Prepare and maintain functional documentation, test evidence, RCA reports, and knowledge base articles.
• Proactively identify opportunities to improve operational efficiency and support quality.

Job description

TDI APJ MALAYSIA SDN BHD is seeking a skilled SAP functional support specialist to provide Level 2/3 support for SAP SD and MM modules in a Kuala Lumpur-based role. You will analyze, troubleshoot, and resolve incidents within SLA timelines while coordinating changes and enhancements with relevant teams.

The ideal candidate will have strong communication skills and experience in incident, service request, problem, and change management processes, contributing to process improvements and knowledge