Senior Sales Advisor | Setia City Mall

SIGNATURE MARKET SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 50,000; Full time

Job summary

Signature Market Sdn. Bhd. is seeking a Retail Sales Supervisor in Shah Alam to lead customer-focused service, achieve sales targets, and manage in-store presentation.

You will ensure visual standards, inventory control, and effective promotions while engaging Mandarin-speaking customers as needed. The role requires English, Malay and Mandarin communication, a 18+ Malaysian citizen, and a 5-day, 9-hour workweek.

Qualifications

• Possesses customer service and communication skills.
• Able to communicate in English, Malay, and Mandarin.
• Pleasant appearance with no tattoos or visible tattoos.
• Malaysian citizen, age 18+.
• 5 working days per week; 9 hours (2 rest days on weekdays).

Responsibilities

• Create and maintain a customer-focused retail culture to enhance the buying experience.
• Achieve sales goals and positively affect profitability in customer service and sales.
• Implement visual merchandising standards and floor sets; ensure cleanliness and signage.
• Develop merchandise presentations and displays to maximize sales.
• Provide warm, genuine greetings and spend quality time learning customer needs.

Skills

Customer service

Communication

Inventory management

Store operations

English

Malay

Mandarin

Job description

Create and maintain a retail culture focused on the customer, enhance the buying experience build relationships that lead to long-term business growth; and demonstrate detailed knowledge of all products and services.

Responsible for achieving sales goals.

Positively affect profitability in the areas of customer service, sales, inventory/ expense control risk management.

Responsible for effective implementation of all visual merchandising standards operational direction.

Ensure that standards are being followed including floor sets, cleanliness, marketing, signage sales promotion.

Create merchandise presentations as well as displays that have an impact, are customers focused maximize sales.

Ensure each customer is welcomed into the store in a warm genuinely sincere manner.

Ensure the appropriate quality time is spent with the customer, asking questions to learn about his/her needs, preferences lifestyles.

Other duties may arise from time to time and may be assigned to the employee.

Requirements

Possesses customer service and communication skills.

Good in maintaining Inventory, Store, Organized, and Independent person.

Able to communicate in English, Malay, and Mandarin; to communicate with Mandarin-speaking customers.

Smoking or Vaping is prohibited to uphold our brand and promote a healthy lifestyle.

Pleasant appearance, with no tattoos or no visible tattoos.

5 working days per week; 9 hours (2 rest days on weekdays).

Training will be provided.

Must be age 18 and above and Malaysian citizen.

Salary range : Basic Salary + Commissions + Allowances + OT + EPF + SOCSO

Signature Market is now certified B Corporation!

We are proud to be among businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

Signature Market is now certified B Corporation!

We are proud to be among businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Retail Sales Supervisor?
• How would you rate your Mandarin language skills?