Senior Retail Associate AL-IKHSAN CENTRAL I-CITY MALL

Al-Ikhsan Sports Sdn Bhd (Retail); Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Staff purchase discounts on sports?mer

Career growth opportunities

Commission incentives

Job summary

Al-Ikhsan Sports Sdn Bhd (Retail) is seeking a retail sales associate to greet customers, assist with product selection, and drive sales. You will maintain knowledge across footwear, apparel and equipment and ensure well-presented, correctly tagged merchandise.

You will handle cash transactions, participate in stock replenishment, and uphold the brand image while delivering a consistent customer experience. Weekend/holiday shifts are required with training and career growth opportunities.

Qualifications

• Minimum SPM qualification or equivalent.
• Strong communication and interpersonal skills.
• Passionate about sports, fitness, and customer service.

Responsibilities

• Greet and assist customers with product selection based on needs and preferences.
• Achieve sales targets through proactive selling and upselling.
• Maintain product knowledge across footwear, apparel, and equipment.
• Ensure merchandise is well-presented, tagged, and stocked.
• Handle cash transactions accurately and efficiently.
• Participate in stock management, replenishment, and counts.
• Maintain store cleanliness and tidiness per standards.
• Provide feedback on customer trends and improvements.
• Uphold brand image and deliver consistent customer experience.

Skills

Customer service

Communication

Interpersonal skills

Team player

Sales driven

Education

SPM or equivalent

Job description

Greet and assist customers with product selection based on their needs and preferences.

Achieve individual and store sales targets through proactive selling and upselling.

Maintain product knowledge across all categories (footwear, apparel, and equipment).

Ensure merchandise is well-presented, properly tagged, and adequately stocked.

Handle cash transactions accurately and efficiently.

Participate in stock management, replenishment, and inventory counts.

Maintain thecleanliness and tidiness of the store in accordance with company standards.

Provide feedback on customer trends and suggestions for improvement.

Uphold the brand image and deliver a consistent customer experience aligned with AL-IKHSAN SPORTS values.

Requirements

Minimum SPM qualification or equivalent.

Previous retail or sales experience preferred (sports retail experience is an advantage).

Strong communication and interpersonal skills.

Passionate about sports, fitness, and customer service.

Positive attitude, team player, and results-driven.

Willing to work on weekends, public holidays, and rotational shifts.

What We Offer

• Competitive salary and commission/incentive scheme.
• Staff purchase discounts on sports merchandise.
• Opportunities for training and career growth within Malaysia’s top sports retailer.
• Supportive and energetic team environment.

Steering aggressively to be the LARGEST Sports Retailer in South East Asia, Al-Ikhsan is differentiated from others by its exclusive and quality product range with competitive price, attained directly from the Suppliers (brand).

The service charter to our customers is

“100% original guaranteed - we pay double of the purchase price if our goods are imitations”

Awarded with ASEAN Business Outstanding Award 2012 – Industry Class Sector Sports Retail by ASEAN Retail & Franchise Federation

“Evolved to Private Limited Company named as Al-Ikhsan Sports Sdn Bhd. The business has grown up to 110 doors all over Peninsular Malaysia”