Senior Quality Assurance Executive

Lives Group; Selangor; On-site; MYR 84,000 - 144,000; Full time

Job summary

Lives Group seeks a Senior Quality Assurance Executive in Malaysia to maintain the quality system, develop and update SOPs, and coordinate audits. The role requires guiding process owners, performing root-cause analyses, and ensuring compliance across QA activities.

Responsibilities include leading internal and external audits, managing complaints, and ensuring timely closure of audit findings while tracking QA KPIs and reporting to management.

Qualifications

• Proven experience in maintaining quality management systems.
• Experience coordinating internal and external audits.
• Ability to lead root cause analysis.
• Strong documentation and process mapping skills.

Responsibilities

• Maintain Quality System through review and update of quality procedures and work instructions.
• Plan, prepare and coordinate external audits by regulators and customers; track follow-up actions.
• Manage customer complaints and verify effectiveness of corrective actions.
• Lead internal audits and inspections, mock recalls and traceability exercises.
• Provide QA support to development projects and ensure compliance to quality requirements.

Skills

Quality Assurance

SOPs

Audits

CAPA

Job description

Job Description

3 - 8 Years

Permanent

Group Company: SPD Scientific (M) Sdn Bhd

Designation: Senior Quality Assurance Executive

Position description: Senior Quality Assurance Executive

Primary Responsibilities:

• Maintain Quality System through review, revision and update of quality management procedures and documentation which comprises of System Procedures, Standard Operating Procedures, Work Instructions
• Work with process owner(s) to establish new quality management processes and procedures
• Review quality management processes to improve its effectiveness and efficiency
• Advice process owners on Standard Operating Procedures (SOPs) related issues
• Plan, prepare and coordinate external audits by regulatory bodies and customers and to track and monitor follow-up actions required to close out the audits
• Manage customer complaints ensuring effective resolution through verification of the effectiveness of corrective and/or preventive actions
• Plan and conduct routine internal audits and inspections, scheduled quality audits, mock recalls and traceability exercises and follow up with audit report and ensure audit closure
• Prepare and conduct Management Review with input from stakeholders and follow up with action items for closure
• Lead investigation of all quality deviations and/or non-conformances detected and work with stakeholder(s) on root cause analysis and eliminate such deviations
• Conduct training (initial training and refresher training) on quality related programs and quality management proceduresMonitor and track all QA deliverables and activities and conduct necessary follow through until closure to ensure QA KPI targets are met
• Conduct process mapping and identify areas of improvement and implement steps required to improve the processesReview contractual quality requirements for new and existing businesses to ensure quality compliance and ensure quality objectives are met
• Address quality and regulatory related queries and concerns from internal stakeholders, customers and regulatory bodiesProvide QA support to new development projects and ensure compliance to quality requirements
• Escalate matters related to quality assurance and responsible as a primary point of contact for the QA department
• Track and monitor departments’ KPIs including Quality Assurance performance
• Develop monthly and/or quarterly analysis and reports for reporting to Management Perform other tasks, roles or projects that may be assigned by the Quality Manager from time to time

Additional Responsibilities:

Reporting Team

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Specific requirements

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Job Snapshot

Updated Date

15-10-2024

Job ID

LIVESGROUP_141

Department

Quality Assurance

Location