Senior QA Lead: Quality Systems & Continuous Improvement

Mason & Co; Johor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Mason & Co in Malaysia seeks an experienced Quality Assurance leader to strengthen the QMS and ensure product and process compliance with customer, regulatory and internal quality requirements.

You will lead audits, CAPA programs and supplier quality, drive continuous improvement and mentor QA/QC teams, coordinating with Operations, Engineering, Production, Planning and Supply Chain to deliver robust quality across all products and processes.

Qualifications

• Bachelor’s degree in engineering or related field.
• Minimum 6 years of experience in Quality Assurance/Quality Engineering.
• Strong knowledge of ISO 9001 and QMS.
• Experience with customer quality, complaint handling, CAPA and 8D.
• Knowledge of SPC, Cp/Cpk, PFMEA, 5-Why, Fishbone, and other quality tools.
• Ability to read technical drawings, GD&T.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience mentoring QA/QC teams is a plus.

Responsibilities

• Lead and maintain the QMS in accordance with ISO 9001 and customer/regulatory requirements.
• Oversee product, process and material quality to ensure compliance with specs.
• Develop and review inspection, sampling, control plans and test methods.
• Support NPI, process changes and engineering changes from a quality perspective.
• Conduct PFMEA, process risk assessments and Cp/Cpk studies.
• Oversee incoming, in-process and final inspection activities.
• Ensure traceability, documentation and control of quality records.
• Lead customer complaints, returns, deviations and quality escalations.
• Conduct root cause analysis and drive CAPA.
• Prepare and manage 8D, 5-Why, Fishbone, Pareto and other problem-solving activities.
• Monitor quality KPIs such as PPM, defects, scrap and COPQ.
• Drive continuous improvement to reduce defects and costs.
• Manage supplier quality, including supplier audits and corrective actions.
• Collaborate with Operations, Engineering, Production, Planning, Supply Chain and Sales on quality matters.
• Lead and support internal, customer and external audits.
• Conduct process audits and layered process inspections.
• Review and approve quality reports and certificates of conformity.
• Control and verify measurement and inspection equipment.
• Mentor QA Engineers, QC Technicians and Inspectors.
• Promote quality awareness across the organization.
• Act as QA focal point for audits.

Skills

Quality assurance

Root cause analysis

CAPA

8D problem solving

Cross-functional collaboration

Process improvement

Audits and certifications

Education

Bachelor’s Degree in Engineering (Manufacturing/Mechanical/Quality)

Tools

QMS software

Job description

Mason & Co in Malaysia seeks an experienced Quality Assurance leader to strengthen the QMS and ensure product and process compliance with customer, regulatory and internal quality requirements.

You will lead audits, CAPA programs and supplier quality, drive continuous improvement and mentor QA/QC teams, coordinating with Operations, Engineering, Production, Planning and Supply Chain to deliver robust quality across all products and processes.