Senior QA Engineer

Ichor Systems, Inc.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ichor Systems, Inc. is seeking a Senior QA Engineer to own quality management within the QA function, lead customer incident investigations, and drive continuous quality improvement across the manufacturing operations.

You will partner with Operations and cross-functional teams to identify risks, implement corrective and preventive actions, and strengthen product and process quality through PFMEA, SPC, and related methods.

Qualifications

• Bachelor’s degree in engineering, quality, manufacturing or related field.
• 5–7 years in QA/QE within a manufacturing environment.
• Experience with customer complaints and incident management.
• Strong knowledge of quality tools (8D, Fishbone, SPC, FMEA).

Responsibilities

• Lead customer incident investigations including containment and 8D/CAPA.
• Collaborate with Operations and cross-functional teams to prevent recurrence.
• Drive quality improvement initiatives to reduce defects and improve yield.
• Monitor quality metrics and identify risks and improvement opportunities.
• Support PFMEA, Control Plan, SPC and process changes.
• Lead audits and close findings; provide QA guidance to the team.
• Report quality performance to management.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Quality tools knowledge

Education

Bachelor’s degree in Engineering/Quality/Manufacturing

Tools

8D

5 Why

Fishbone analysis

SPC

FMEA

Job description

The Senior QA Engineer is responsible for managing quality matters within the QA function, leading customer incident resolution, and driving continuous quality improvement across the relevant operations area. The role partners closely with Operations and cross-functional teams to identify quality risks, implement corrective and preventive actions, and strengthen overall product and process quality.

Key Responsibilities

• Manage quality matters and provide technical support within the QA function.
• Lead customer incident and complaint investigation, including containment, root cause analysis, and 8D/CAPA.
• Collaborate with Operations and cross-functional teams to resolve quality issues and prevent recurrence.
• Drive quality improvement initiatives within the assigned operation area to improve yield, reduce defects, and strengthen process quality.
• Monitor quality performance, trends, and key metrics; identify risks and improvement opportunities.
• Support process and product quality activities, including PFMEA, Control Plan, SPC, and process changes.
• Ensure compliance with customer requirements, quality standards, and internal procedures.
• Lead and support internal, customer, and external audits and closure of findings.
• Provide quality guidance and coaching to QA Engineers and relevant stakeholders.
• Report quality performance, customer incidents, and improvement progress to management.

Requirements

• Bachelor’s Degree in Engineering, Quality, Manufacturing, or a related technical discipline.
• Minimum 5-7 years of relevant experience in Quality Assurance/Quality Engineering, preferably in a manufacturing environment.
• Experience in customer complaint and incident management, root cause analysis, and corrective/preventive actions.
• Strong knowledge of quality tools such as 8D, 5 Why, Fishbone Analysis, SPC, FMEA, and related problem-solving methodologies.
• Experience working cross-functionally with Operations, Engineering, and other manufacturing functions.
• Strong analytical, problem-solving, communication, and stakeholder management skills.