Senior Professional, Pre-Sales (ICT Enterprise Solution)

Ingram Micro, Inc.; Penang; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider seeks a seasoned professional for pre-sales technical support in Penang, Malaysia. The role involves understanding customer needs, managing complex projects, and providing solutions to technical challenges. Candidates should have a four-year degree and a minimum of five years of experience, including three years in a specialized role. This position requires strong leadership skills and a customer-focused approach.

Qualifications

• Minimum five years of functional experience including a minimum of three years specific experience.
• Ability to provide solutions to complex technical and business matters.
• Capable of managing projects/processes and influencing others.

Responsibilities

• Provide pre‑sales technical support for complex products/applications.
• Analyze customer’s system and product needs.
• Champion significant projects and business initiatives.

Skills

Customer focus

Technical expertise

Project management

Leadership

Problem-solving

Education

Four year college degree

Job description

Position Summary

Pre‑Sales: Typical pre‑sales activities include gaining an understanding of the customer’s business and analyzing the customer’s system and product needs. Provides primarily pre‑sales technical support for the development and implementation of complex products/applications/solutions.

What you bring to the role

• Seasoned professional individual contributor.
• Works independently with limited supervision.
• May manage projects/processes.
• Coaches and reviews the work of lower‑level professionals.
• Problems faced are difficult and often complex.
• Influences others regarding policies, practices and procedures.
• Provides solutions to a variety of complex technical and business matters.
• Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
• May assist more junior staff members with aspects of their job.
• Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization.
• Generally free to determine work priorities based on general direction from managers.
• Specialist in technical or business skills.
• Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
• Four year college degree (or additional relevant experience in a related field).
• Minimum five years functional experience including a minimum of three years specific experience.
• Ability to make a significant contribution to processes and systems.