Senior Product Manager (Value Added Services) (Mobile Device Lifecycle)

CompAsia; Selangor; On-site; MYR 120,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking a Senior Product Manager for Value Added Services across the mobile device lifecycle. You will lead cross‑functional teams, coordinate with external vendors, and deploy BOT-based initiatives to deliver innovative VAS products for consumer and enterprise segments.

You will assess market proposition viability, profitability, and risks, secure approvals before launches, and work with retail, marketing, and sales to drive launches and track post‑launch KPIs.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Product Manager (Value Added Services) (Mobile Device Lifecycle)

Reporting to the GCSO, this role is to take the lead and work closely the relevant stakeholders in the company across the region, and with related external vendors and service providers to design, develop and deploy via a BOT (built-operate-transfer) methodology for new, innovative and strong value proposition products and services related to the smartphone/device & telecommunications lifecycle industry.

These products and services are catered for the consumer and enterprise segment, and can be made available to customers via online, retail and enterprise sales and distribution networks.

Such products and services would be relatable and synergistic to smartphone/devices Extended Warranty/ Insurances, Cyber Security, MVNO, MDM, financing related services, Accessories, Repair, and related In-house technology built licencing service solutions plus others.

Would be responsible for strong project management and meeting committed deadlines

Would be responsible for assessing and recommending market proposition value viability, its related profitability & business opportunity, whilst also addressing all related and potential risk factors.

Ensuring all relevant approvals are secured before any agreements signed, or launching to market

Working closely with the retail management, and account partner management on launches, training, and sales performance KPIs

Ensuring all operational, IT related, commercial/finance and legal requirements are signed off before going to market

Coordinate on marketing collaterals and GTM planning with the relevant stakeholders before any launchings

Monitor, audit and report on financial performance of post launch of all products and or services that were developed by your department

Continuously monitor market trends, competitor offerings, and emerging technologies to propose innovative VAS solutions that enhance company competitiveness.

Act as the central coordinator between product, operations, finance, legal, IT, marketing, and sales teams to ensure alignment and execution.

Track and report on product KPIs, profitability, and customer adoption post-launch; recommend improvements or adjustments.

Encourage adoption of new tools (e.g., AI, automation) to streamline processes, reduce workload, and improve efficiency in product development and market analysis.