Senior Product Manager, Platform

Carousell Group; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Mudah.my Sdn. Bhd, Malaysia's leading digital marketplace, is seeking a Senior Product Manager for Platform. You will own internal tools used across sales, customer support, and operations, and apply AI to automate workflows and boost productivity.

In this role, you will strengthen checkout and billing reliability, lead cross‑team platform initiatives, and drive integrations inside Mudah and with Carousell Group to enable shared capabilities at scale.

Qualifications

• 5–7 years of product management experience shipping internal/tools or platform products.
• Demonstrated use of AI to improve productivity and outcomes.
• Hands-on experience with AI/ML-based products and integrations.
• Ability to design reusable platform components for scale and reliability.
• Technical fluency to collaborate with engineers on data flows and APIs.
• Proven ability to influence across business units and regions.

Responsibilities

• Define and deliver roadmaps for internal tools used by sales, support, and operations with AI-enabled improvements.
• Drive platform integrations across Mudah and Carousell Group to share capabilities and scale.

Skills

Product management

AI-native

Platform product

Internal tools

APIs & integrations

Stakeholder management

Analytics & measurement

Tools

APIs

Workflow automation

Job description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission‑first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Mudah

Mudah.my Sdn. Bhd is Malaysia's largest digital platform for selling and finding almost anything - from Cars to Cameras, Properties to Pets, Mobile phones to Motorcycles, Treadmills to Textbooks, Bicycles to Beds, Guitars to Golf sets, Plants to Printers, Watches to Washing machines, Tyres to Tablets, Dresses to Drums, Shoes to Shops, Collectibles to Computers, Jobs and more - Semua Pun Mudah! Mudah's mission is to democratize commerce by empowering everyone, especially individuals and budding entrepreneurs, with a platform of equal opportunity.

Job Description

Role Overview

As Senior Product Manager for Platform, your main focus is making Mudah’s teams more productive. You will own the internal tools that sales, customer support, operations and moderation teams use every day, and you will use AI to rethink how that work gets done.

Most of your time (around 70%) will go to internal tools and AI‑based productivity. The rest covers two adjacent areas: keeping Mudah’s payments reliable and trusted, and leading platform‑wide integrations, including with Carousell Group, so we can share capabilities and scale efficiently.

What You’ll Do

Make Teams More Productive: Define and deliver the roadmap for internal tools used by sales, customer support, operations and moderation teams, with a focus on efficiency, accuracy and ease of use. Identify high‑effort, repetitive workflows and replace or augment them with AI solutions such as automation, AI agents, copilots and smart assistants, measuring impact in time saved, cost reduced and quality improved.

Strengthen Platform Foundations: Keep Mudah’s checkout and billing for paid products reliable and compliant, working with finance and payment providers on improvements. Drive integrations across Mudah’s systems, third‑party services and Carousell Group, so we reuse shared capabilities instead of building them twice.

Qualifications

What We’re Looking For

Experience: 5-7 years of product management experience, with a strong track record of shipping internal tools, platform or productivity products.

AI‑Native Way of Working: You use AI tools every day to think, research, prototype and ship, and you see AI as a lever to change how work gets done, not just a feature to add. You can share concrete examples of how AI made you or your team faster and better.

AI Product Experience: Hands‑on experience shipping AI or ML‑based products, such as LLM‑powered tools, workflow automation or AI agents, and measuring their impact.

Platform and Systems Thinking: Comfortable owning horizontal products with many internal stakeholders, and designing for reuse, scale and reliability.

Technical Fluency: Able to work closely with engineers on APIs, integrations, data flows and system tradeoffs.

Stakeholder Management: Proven ability to influence without authority across business units, functions and regional or group teams.

Additional Information

Why Join Us?

Impact: Shape how Malaysia’s largest marketplace operates, transacts and connects with the wider group.

Growth: Lead AI‑driven transformation of how work gets done, in a high‑visibility role with exposure across Mudah and Carousell Group.

Culture: Join a fast‑moving, data‑driven product team that values execution, ownership and innovation.