Senior Procurement Analyst

HFG Insurance Recruitment; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

HFG Insurance Recruitment seeks a proactive Senior Procurement Executive to bolster procurement operations and governance within a shared services setup. You will collaborate with Procurement, Finance, Technology, and business units to ensure compliant, efficient service delivery.

The role covers sourcing governance, contract administration, supplier onboarding, and system support for Coupa Core and CSP, plus analytics using Power BI and Excel.

Qualifications

• 3–5 years of relevant experience in procurement operations or shared services.
• Exposure to Coupa, CSP, Oracle or similar enterprise platforms.
• Experience supporting regional operations and cross-functional stakeholders.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day procurement operations including PR/PO and supplier onboarding.
• Onboard and migrate LBUs into the shared services model.
• Ensure compliance with policies, SOPs, and regulatory requirements.
• Serve as primary contact for stakeholders and suppliers on procurement matters.
• Provide user guidance and support for Coupa Core and CSP.
• Support contract administration and documentation governance.
• Assist with RFx, e-auctions, and audit preparation.
• Deliver training to users and suppliers on processes and systems.
• Prepare procurement performance reports and dashboards.
• Monitor KPIs and SLAs to meet targets.
• Drive process improvements and system enhancements.

Skills

Procurement operations

Supplier management

Governance & compliance

Stakeholder management

Data analysis

Power BI

Excel

Process improvement

Vendor onboarding

System administration

Tools

Coupa Core

Coupa CSP

Oracle

Power BI

Microsoft Office

Job description

We are seeking a proactive and detail-oriented Senior Procurement Executive to support procurement operations, system administration, supplier management, and governance activities within a shared services environment. The successful candidate will work closely with Procurement, Finance, Technology, and business stakeholders to ensure efficient service delivery, compliance with procurement policies, and continuous improvement of procurement processes and systems.

Key Responsibilities

• Manage day-to-day procurement operations, including Purchase Requisitions (PR), Purchase Orders (PO), supplier onboarding, vendor master data, and invoice-related queries.
• Support the onboarding and migration of new Local Business Units (LBUs) into the shared services operating model.
• Ensure procurement activities comply with internal policies, standard operating procedures (SOPs), delegated authority guidelines, and applicable regulatory requirements.
• Serve as a key point of contact for internal stakeholders, suppliers, and business users on procurement operational matters.
• Provide user guidance and Level 0/Level 1 support for procurement platforms, including Coupa Core and Coupa Supplier Portal (CSP).
• Support contract administration, including contract repository maintenance, publication, renewal monitoring, and document governance.
• Assist with sourcing governance activities, including RFx administration, e-auctions, procurement documentation, and audit preparation.
• Deliver process and system training to business users and suppliers to promote compliance and effective system adoption.

Performance Reporting & Service Delivery

• Prepare monthly, quarterly, and ad-hoc reports on procurement performance, operational trends, service levels, risks, and improvement opportunities.
• Maintain procurement dashboards, operational scorecards, and management reports to support performance monitoring and decision-making.
• Monitor key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational targets are achieved.
• Support service review meetings and governance discussions with stakeholders, tracking action items and driving timely resolution of outstanding issues.

Procurement Systems & Process Improvement

• Identify opportunities to improve procurement workflows, systems, controls, and operational processes to enhance efficiency and user experience.
• Support procurement system enhancements, upgrades, automation initiatives, and digital transformation projects.
• Coordinate system change requests, requirements gathering, user acceptance testing (UAT), implementation, and post-deployment support.
• Work closely with Procurement, Finance, Technology, and business teams to assess requirements and implement effective solutions.
• Maintain system documentation, standard operating procedures, process guides, and training materials.
• Investigate, troubleshoot, and coordinate the resolution of procurement system and operational issues, ensuring minimal business disruption.
• Conduct root cause analysis for recurring issues and implement corrective and preventive actions.
• Coordinate with internal stakeholders and external technology vendors to resolve incidents and maintain service continuity.
• Support internal and external audits by preparing relevant documentation, providing evidence, and facilitating process walkthroughs.
• Ensure procurement operations adhere to governance frameworks, internal controls, segregation of duties, and audit requirements.
• Contribute to continuous improvement, process standardization, knowledge management, and service quality initiatives.

Requirements

• 3–5 years of relevant experience in procurement operations, shared services, finance operations, business support, or a related field.
• Experience in procurement operations, supplier management, contract administration, or purchase-to-pay (P2P) processes will be an advantage.
• Exposure to procurement systems such as Coupa, Coupa Supplier Portal (CSP), Oracle, or similar enterprise platforms is preferred.
• Experience supporting regional operations, multiple business units, or cross-functional stakeholders within a shared services environment is advantageous.
• Familiarity with procurement governance, operational controls, compliance, audit readiness, and service delivery standards.
• Exposure to system enhancements, process improvement initiatives, automation, or operational projects is preferred.
• Good analytical, problem-solving, organizational, and stakeholder management skills.
• Strong written and verbal communication skills, with the ability to work effectively across different functions and business units.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Knowledge of Power BI or other reporting and dashboard tools will be an advantage.
• Ability to manage multiple priorities and deliver results in a fast-paced, service-oriented environment.
• Strong sense of accountability, attention to detail, and commitment to operational quality and continuous improvement.
• Ability to support change initiatives, provide user guidance, and collaborate effectively with regional and global teams.

We are seeking a proactive and detail-oriented Senior Procurement Executive to support procurement operations, system administration, supplier management, and governance activities within a shared services environment. The successful candidate will work closely with Procurement, Finance, Technology, and business stakeholders to ensure efficient service delivery, compliance with procurement policies, and continuous improvement of procurement processes and systems.

Key Responsibilities

• Manage day-to-day procurement operations, including Purchase Requisitions (PR), Purchase Orders (PO), supplier onboarding, vendor master data, and invoice-related queries.
• Support the onboarding and migration of new Local Business Units (LBUs) into the shared services operating model.
• Ensure procurement activities comply with internal policies, standard operating procedures (SOPs), delegated authority guidelines, and applicable regulatory requirements.
• Serve as a key point of contact for internal stakeholders, suppliers, and business users on procurement operational matters.
• Provide user guidance and Level 0/Level 1 support for procurement platforms, including Coupa Core and Coupa Supplier Portal (CSP).
• Support contract administration, including contract repository maintenance, publication, renewal monitoring, and document governance.
• Assist with sourcing governance activities, including RFx administration, e-auctions, procurement documentation, and audit preparation.
• Deliver process and system training to business users and suppliers to promote compliance and effective system adoption.

Performance Reporting & Service Delivery

• Prepare monthly, quarterly, and ad-hoc reports on procurement performance, operational trends, service levels, risks, and improvement opportunities.
• Maintain procurement dashboards, operational scorecards, and management reports to support performance monitoring and decision-making.
• Monitor key performance indicators (KPIs) and service-level agreements (SLAs) to ensure operational targets are achieved.
• Support service review meetings and governance discussions with stakeholders, tracking action items and driving timely resolution of outstanding issues.

Procurement Systems & Process Improvement

• Identify opportunities to improve procurement workflows, systems, controls, and operational processes to enhance efficiency and user experience.
• Support procurement system enhancements, upgrades, automation initiatives, and digital transformation projects.
• Coordinate system change requests, requirements gathering, user acceptance testing (UAT), implementation, and post-deployment support.
• Work closely with Procurement, Finance, Technology, and business teams to assess requirements and implement effective solutions.
• Maintain system documentation, standard operating procedures, process guides, and training materials.
• Investigate, troubleshoot, and coordinate the resolution of procurement system and operational issues, ensuring minimal business disruption.
• Conduct root cause analysis for recurring issues and implement corrective and preventive actions.
• Coordinate with internal stakeholders and external technology vendors to resolve incidents and maintain service continuity.
• Support internal and external audits by preparing relevant documentation, providing evidence, and facilitating process walkthroughs.
• Ensure procurement operations adhere to governance frameworks, internal controls, segregation of duties, and audit requirements.
• Contribute to continuous improvement, process standardization, knowledge management, and service quality initiatives.

Requirements

• 3–5 years of relevant experience in procurement operations, shared services, finance operations, business support, or a related field.
• Experience in procurement operations, supplier management, contract administration, or purchase-to-pay (P2P) processes will be an advantage.
• Exposure to procurement systems such as Coupa, Coupa Supplier Portal (CSP), Oracle, or similar enterprise platforms is preferred.
• Experience supporting regional operations, multiple business units, or cross-functional stakeholders within a shared services environment is advantageous.
• Familiarity with procurement governance, operational controls, compliance, audit readiness, and service delivery standards.
• Exposure to system enhancements, process improvement initiatives, automation, or operational projects is preferred.
• Good analytical, problem-solving, organizational, and stakeholder management skills.
• Strong written and verbal communication skills, with the ability to work effectively across different functions and business units.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
• Knowledge of Power BI or other reporting and dashboard tools will be an advantage.
• Ability to manage multiple priorities and deliver results in a fast-paced, service-oriented environment.
• Strong sense of accountability, attention to detail, and commitment to operational quality and continuous improvement.
• Ability to support change initiatives, provide user guidance, and collaborate effectively with regional and global teams.