Senior Payment Operations & Compliance Specialist

Doo Consulting Limited; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

Doo Consulting Limited is seeking a Payment Operations professional to manage processing, settlement flows, and compliance across functions in Malaysia. You will monitor PSP performance, resolve payment issues, and ensure KYC/AML and data protection standards while supporting two leveling paths: Executive and Senior Executive, based on experience.

Responsibilities include processing deposits/withdrawals, troubleshooting issues, reconciling transactions, handling inquiries, and reporting on

Qualifications

• Diploma or above in Finance, Business, IT, or related field.
• Experience in payment processing, fintech, or crypto operations.
• Exposure to PSPs, withdrawals, P2P/C2C, or reconciliation preferred.
• Knowledge of KYC/AML and fraud prevention is a plus.
• Strong analytical and reconciliation mindset.
• Experience with PSP dashboards, back-office or ticketing tools.
• Exposure to automation, workflow triggers, UAT, or reporting initiatives.
• Both English and Chinese skill.

Responsibilities

• Process, verify, and monitor deposit and withdrawal requests with accuracy.
• Troubleshoot pending or failed deposits and coordinate resolution.
• Track and reconcile transactions to resolve mismatches.
• Handle client payment inquiries with clear guidance and ownership.
• Monitor settlement flows to ensure smooth completion.
• Review supporting evidence and escalate suspicious cases promptly.
• Monitor PSP performance metrics and timelines.
• Coordinate escalations with PSPs and internal stakeholders.
• Monitor transactions for fraud indicators and compliance risks.
• Produce reports on payment trends, bottlenecks, and failure patterns.

Skills

Analytical mindset

Reconciliation

Attention to detail

Fraud awareness

Communication English/Chinese

Education

Diploma or above in Finance/Business/IT

Tools

PSP dashboards

Back-office tools

Ticketing systems

Job description

Doo Consulting Limited is seeking a Payment Operations professional to manage processing, settlement flows, and compliance across functions in Malaysia. You will monitor PSP performance, resolve payment issues, and ensure KYC/AML and data protection standards while supporting two leveling paths: Executive and Senior Executive, based on experience.

Responsibilities include processing deposits/withdrawals, troubleshooting issues, reconciling transactions, handling inquiries, and reporting on