BSS/OSS Platform Reliability Engineer - Cloud & APIs

Singtel; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) is seeking a Support Engineer – BSS/OSS Platform Support to maintain health and reliability of the platforms underpinning our digital telco services in Kuala Lumpur. You will investigate cross-domain issues across BSS/OSS, Azure services, APIs and microservices, and support incident response and RCA.

You will collaborate with teams across Singapore and India, manage P1/P2 bridges, and contribute to continuous improvement across DEV, UAT and PROD environments.

Qualifications

• Diploma or degree in Information Technology or a related discipline.
• Approximately 3–5+ years of experience in application/platform support, monitoring and RCA management or site reliability engineering in telecommunications or high-throughput environments.
• Experience with BSS capabilities including CRM, order capture/orchestration, product catalogue, mediation, billing and charging.
• Experience with OSS capabilities including provisioning/activation, inventory, service fulfilment and service assurance.
• Hands-on experience troubleshooting REST APIs, microservices, SQL and operational monitoring tools.
• Familiarity with ServiceNow, ELK and high-availability, disaster-recovery and capacity-planning practices.
• Azure services, NoSQL, distributed tracing and log correlation experience are advantageous.
• Scrum, Linux or Azure-related certifications are advantageous.

Responsibilities

• Platform Operations & Incident Management across BSS/OSS domains.
• Investigate platform incidents, implement workarounds and restore service within SLAs.
• Support P1/P2 incident bridges and coordinate with vendors and cross-functional teams.
• Root-cause analysis and post-incident reviews with corrective actions.
• Application, API & Data troubleshooting for REST APIs, JSON and OAuth/OpenID Connect.
• Use SQL to analyse data issues and performance.
• Cloud Operations, monitoring and reliability across Azure-hosted apps.
• Maintain incident, SLA and stakeholder reports; keep documentation up to date.
• Coordinate escalations with stakeholders and vendors; participate in Change, Incident, Problem, Risk and Security processes.

Skills

Platform support

Incident management

SRE practices

Analytical skills

Communication

Teamwork

Problem solving

English proficiency

Education

Diploma or degree in Information Technology

Tools

ServiceNow

ELK Stack

Azure

PostgreSQL

SQL Server

Job description

Singtel KL (Sudong MY Sdn Bhd) is seeking a Support Engineer – BSS/OSS Platform Support to maintain health and reliability of the platforms underpinning our digital telco services in Kuala Lumpur. You will investigate cross-domain issues across BSS/OSS, Azure services, APIs and microservices, and support incident response and RCA.

You will collaborate with teams across Singapore and India, manage P1/P2 bridges, and contribute to continuous improvement across DEV, UAT and PROD environments.