Senior Order-to-Cash & Customer Experience Leader

Monroe Consulting Group; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Monroe Consulting Group on behalf of a world-renowned biotechnology company seeks an experienced Senior Customer Service to manage the order-to-cash process and to liaison between customers and internal teams.

The role focuses on leading OTC operations, order management, and customer experience, with cross-functional collaboration across sales, finance, and supply chain to ensure timely delivery and compliant documentation. 5+ years in relevant roles preferred.

Qualifications

• Bachelor's degree in Business, Supply Chain or related field preferred.
• 5+ years of relevant experience in order management or customer service.
• Proficiency in SAP and MS Office.
• Excellent verbal and written communication.
• Strong problem-solving and attention to detail.
• Project management skills.
• Strong organizational and time management abilities.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily OTC operations and end-to-end order-to-cash process.
• Ensure accurate processing of customer orders from entry to delivery.
• Manage customer escalations with root-cause analysis and corrective actions.
• Coordinate with Sales, Finance, Legal, and Supply Chain teams and vendors globally.
• Partner with Finance to manage AR/AP and credit-related matters.
• Identify process improvements and participate in order-management projects.
• Deliver training and support ad-hoc tasks as needed.

Skills

Communication skills

Problem-solving

Project management

Time management

Organizational skills

Education

Bachelor's degree in Business, Supply Chain or related field

Tools

SAP

MS Office

Job description

Monroe Consulting Group on behalf of a world-renowned biotechnology company seeks an experienced Senior Customer Service to manage the order-to-cash process and to liaison between customers and internal teams.

The role focuses on leading OTC operations, order management, and customer experience, with cross-functional collaboration across sales, finance, and supply chain to ensure timely delivery and compliant documentation. 5+ years in relevant roles preferred.