OTC & CS&L Process Excellence Leader

Mondelez International; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mondelez International in Southeast Asia seeks an experienced order-to-cash and customer collaboration professional to support selected markets. You will improve value, service, and supply chain efficiency with a single point of contact.

You will drive cross-functional alignment among Sales, Logistics, Demand Planning, and external partners, ensuring seamless end-to-end execution and clear accountability across customer performance.

Qualifications

• Minimum 5 years of experience in Customer Service & Logistics (CS&L) or Supply Chain.
• Proficiency in SAP (SD/MM modules) and supply chain information systems.
• Knowledge of CPFR methodologies.
• Lean/Six Sigma certification or equivalent process improvement experience.
• Experience in FMCG/CPG industry.
• No Relocation support available.

Responsibilities

• Coordinate cross-functionally to align Sales, Logistics, Demand Planning, and external partners for end-to-end execution.
• Deliver KPI targets for customer service, invoice accuracy, overdue management, and deductions through process discipline.
• Design and improve OTC and CS&L SOPs and governance frameworks to drive efficiency.
• Lead and coach a high-performing team with accountability and growth opportunities.
• Guide replenishment and product availability initiatives with customers and drive value through collaboration.

Skills

SAP SD/MM

CPFR

Lean Six Sigma

Commercial acumen

Education

Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or related field

Job description

Mondelez International in Southeast Asia seeks an experienced order-to-cash and customer collaboration professional to support selected markets. You will improve value, service, and supply chain efficiency with a single point of contact.

You will drive cross-functional alignment among Sales, Logistics, Demand Planning, and external partners, ensuring seamless end-to-end execution and clear accountability across customer performance.