Senior Order-to-Cash Associate (Hybrid)

Smith & Nephew plc; Kuala Lumpur; Hybrid; MYR 47,000 - 84,000; Full time

Benefits offered by this job

Private health and dental plans

Healthcare cash plans

Life assurance

Job summary

Smith+Nephew plc in Kuala Lumpur is seeking a Finance Order to Cash specialist focused on collections and cash application. You will manage a portfolio of accounts, drive timely collections, and ensure compliance with OTC processes.

The role collaborates with Sales, Customer Service, and Finance to resolve disputes and improve cash flow. You will work in a hybrid setup, leveraging AX2012 and ERP tools to maintain data accuracy and monitor performance metrics.

Qualifications

• Minimum 2 years of collections or cash application experience in an international environment.
• Sound knowledge of end-to-end OTC operations, controls, and reporting.
• Excel on an intermediate level (vlookups/pivots).
• Axapta 2012 experience required.

Responsibilities

• Contact customers to collect outstanding debt via phone, email, or visits.
• Coordinate customer queries with relevant departments for dispute resolution.
• Manage customer administration to facilitate payments (statements, dunning letters).
• Allocate payments and reconcile customer accounts, negotiate payment plans.
• Own portfolio of low/medium/high complexity accounts and monitor credit limits.
• Maintain accurate customer master data and report statistics to the Credit Manager.

Skills

Fluent English

Fluent Mandarin

Communication skills

Decision making

Accountability

Working under pressure

Education

Graduation or equivalent

Tools

AX 2012

Job description

Smith+Nephew plc in Kuala Lumpur is seeking a Finance Order to Cash specialist focused on collections and cash application. You will manage a portfolio of accounts, drive timely collections, and ensure compliance with OTC processes.

The role collaborates with Sales, Customer Service, and Finance to resolve disputes and improve cash flow. You will work in a hybrid setup, leveraging AX2012 and ERP tools to maintain data accuracy and monitor performance metrics.