Senior Associate OTC - Greater China

Smith+Nephew; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Share options

Private health and dental

Hybrid working model

Paid holidays & volunteering hours

Job summary

Smith+ Nephew, Kuala Lumpur, is seeking an Order to Cash specialist to manage collections in an international environment. You will drive dispute resolutions, reconcile accounts, and maintain customer master data while collaborating with Sales and Customer Service.

The role emphasizes process improvements, accurate reporting, and a hybrid working model with a generous benefits package and growth opportunities within the finance team.

Qualifications

• 2+ years of collections or cash application experience in an international environment.
• End-to-end OTC processes and financial controls knowledge.
• Proven track record of process improvements.
• Intermediate Excel skills and AX2012 experience.

Responsibilities

• Contact customers to collect outstanding debt and ensure terms are met.
• Coordinate customer queries with relevant departments for dispute resolution.
• Allocate payments and reconcile customer accounts; negotiate payment plans.
• Own portfolio of low to high complexity accounts and monitor credit limits.
• Support peers and maintain accurate customer master data and SOP compliance.

Skills

Fluent English (written & spoken)

Fluent Mandarin (written & spoken)

Excellent communication

Attention to detail

Education

Bachelor's degree or equivalent

Tools

AX2012 (Axapta)

Job description

Life Unlimited. At Smith+ Nephew, we craft and manufacture technology that takes the limits off living.

As a key player of the finance operations role in Smith+ Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

Responsibilities:

• Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customer's queries with the relevant departments for dispute resolution
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Allocate payments and reconcile customer accounts
• Negotiate payment plans with customers
• Own portfolio of low, medium and high complexity accounts
• Contribute to accurate customer master data
• Follow assigned collections strategy
• Ensure contacts and customer responses are tracked in the system as specified in the SOP
• Report current statistics and flag any potential bad debt risks to Credit Manager
• Refer and escalates unresolved issues to Credit Manager for further action
• Monitor and flag customers approaching or exceeding their credit limits
• Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
• Ensure compliance with collections policies and procedures
• Perform quality checks
• Support Team Manager in running repots, training new joiners, updating operational documents (SOPs, manuals, work instructions)
• Implement process improvements
• Prepare updates on results on request
• Lead daily meetings on request
• Work with OTC tools: AX2012
• Support for peers and their issues with which they are unable to deal with (process issues or situations with customers)
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

Location: Kuala Lumpur, Malaysia

Requirements:

• Qualification - Minimum Graduation or equivalent academic qualification required.
• At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset)
• Sound overview of end to end OTC operational and financial controls, business processes and reporting
• Proven record of process improvements
• Excel skills on intermediate level
• Axapta 2012 experience

Competences:

• Fluent English (written and spoken)
• Fluent Mandarin (written and spoken)
• Excellent verbal and written communication skills
• Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment, effective at establishing productive relationships within the business.

Physical Demands: N/A

Travel Requirements: You. Unlimited.

Inclusion, Diversity and Equity:

Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

Your Future:

• Generous annual bonus and pension Schemes, Save As You Earn share options.

Work/Life Balance:

• Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing:

• Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Flexibility :

• Hybrid Working Model (For most professional roles).

Training:

• Hands-On, Team-Customized, Mentorship

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