Senior Network & UC Engineer – VoIP & SD-WAN Expert

Allianz Technology; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

Allianz Technology Malaysia, Regional Delivery Center (RDC) seeks a Senior Network and Telephony Engineer to design, implement, and operate enterprise VoIP, PABX, and unified communications, while maintaining the underlying LAN/WAN/SD-WAN infrastructure. You will collaborate with global teams and vendors to ensure secure, scalable communications across Allianz Technology.

Responsibilities include deploying telephony platforms, managing voice services, and guiding junior engineers, with on-call

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 5+ years of hands-on experience in enterprise telephony/unified communications engineering.
• Proficiency in TCP/IP, BGP, OSPF, MPLS, VPNs, VLANs.
• Experience with firewalls and encryption protocols.

Responsibilities

• Design, implement, and administer enterprise telephony systems (VoIP, SIP trunks, PABX, Cisco/Avaya UC platforms) across the organization.
• Manage voice recording, call routing, dial plans, SIP trunk/DID management, and contact center/voice bot integrations.
• Lead telephony onboarding/offboarding, number porting, and migration/modernization of legacy PABX systems to cloud-based or unified communications platforms.
• Coordinate with telephony vendors and carriers for infrastructure upgrades, licensing, SLAs, and support contracts.
• Act as the escalation point for complex telephony/voice incidents, ensuring minimal disruption to business communications.
• Maintain and troubleshoot the underlying LAN/WIFI/WAN/SD-WAN network infrastructure.
• Support network security controls (firewalls, NAC, segmentation) to safeguard voice/data traffic.
• Assist with network capacity planning, upgrades, and disaster recovery (DR) setups as they relate to network and voice/telephony continuity.
• Maintain comprehensive documentation of network and telephony configurations, processes, and procedures.
• Mentorship: Mentor and provide technical guidance to junior network engineers and support staff.
• Vendor Management: Collaborate with vendors and service providers to evaluate new technologies and manage procurement processes.
• Documentation: Maintain comprehensive documentation of network configurations, processes, and procedures.
• Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery.
• Any other duties when deemed necessary. Completing projects on various issues when needed.

Skills

VoIP

PABX

SIP

UC platforms

Networking

TCP/IP

BGP

OSPF

MPLS

VPNs

Firewalls

Encryption

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Cisco CCNA/CCNP Collaboration

Job description

Allianz Technology Malaysia, Regional Delivery Center (RDC) seeks a Senior Network and Telephony Engineer to design, implement, and operate enterprise VoIP, PABX, and unified communications, while maintaining the underlying LAN/WAN/SD-WAN infrastructure. You will collaborate with global teams and vendors to ensure secure, scalable communications across Allianz Technology.

Responsibilities include deploying telephony platforms, managing voice services, and guiding junior engineers, with on-call