Senior MuleSoft Platform Operations Engineer

R Systems; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job description

We are looking for experienced MuleSoft professionals for two senior platform operations opportunities:

Key responsibilities:

• Develop automation scripts using Python, PowerShell or Shell
• Implement self-healing and auto-remediation solutions
• Manage platform capacity, performance and scalability
• Monitor utilization and support capacity forecasting
• Drive platform stability and continuous improvement
• Support major incidents and service restoration

Key responsibilities:

• Provide daily L3 platform operations and production support
• Resolve incidents and L2 escalations within SLA timelines
• Troubleshoot issues through logs, monitoring tools and system diagnostics
• Perform root-cause analysis and recommend corrective actions
• Support deployments, releases and production changes
• Maintain SOPs, runbooks and operational documentation
• Participate in on-call or after-hours support when required

Essential technical skills:

• 5–7 years of MuleSoft platform management experience
• Strong MuleSoft platform operations experience—not only API development
• Terraform, GitHub and OpenShift
• OAuth and OpenID
• AWS and Azure fundamentals
• Strong English communication skills

Additional knowledge of Linux, networking, certificate management, XML, XSD, WSDL, Java, JSON, SOAPUI or Postman would be an advantage.