Senior Martech Solutions and Integrations manager

Michael Page; Selangor; On-site; MYR 216,000 - 264,000; Full time

Job summary

Jora Malaysia is seeking a Senior Martech Solutions and Integrations Manager to lead solution architecture for the Customer Engagement Platform, ensuring scalable, secure, and business-aligned solutions across markets.

The role focuses on unified identity, end-to-end martech stack design, and governance of architecture standards, collaborating with security, data engineering, and product teams to enable loyalty, personalization, and marketing activation.

Qualifications

• Strong expertise in marketing technology platforms and system integrations.
• Hands on architecture for CDP, Marketing Automation, CMS, or Loyalty systems.
• Demonstrated experience in solution architecture with measurable revenue/efficiency gains.
• Proficiency in troubleshooting and resolving system performance issues.
• Ability to identify and implement innovative Martech solutions.
• Excellent project management and organisational skills.

Responsibilities

• Define unified customer identity framework across Loyalty, CDP, CMS, and Marketing Automation.
• Design end-to-end technical architecture of the unified martech stack including integration with existing systems.
• Define and maintain architecture standards, design patterns, integration approaches, and data models across markets.
• Govern architecture decisions, technical risks, design exceptions, and solution quality.
• Partner with Enterprise Architecture, Security, Data Engineering, Digital, Product Owners, and CEP on architecture decisions.
• Architect and oversee integrations with Data Lake, POS, eCommerce, Mobile App, and CRM.
• Define API frameworks, event schemas, identity models, and real-time data flows.
• Engage with business stakeholders to translate needs into technical designs.

Skills

Marketing technology

System integrations

CDP, Marketing Automation

Architecture design

Troubleshooting

Project management

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Martech Solutions and Integrations manager

Lead the solution architecture and technical direction of the Customer Engagement Platform (CEP), ensuring scalable, secure, and business-aligned solutions that maximise native platform capabilities and support customer engagement, loyalty, personalisation, and marketing activation across multiple markets

Our client is a major consumer-facing enterprise driving digital and analytics transformation to better serve customers and accelerate growth across the region.

Description

• Define unified customer identity framework across Loyalty, CDP, CMS, and Marketing Automation, ensuring consistent identification, stitching, and profile resolution across all touchpoints
• Design the end-to-end technical architecture of the unified martech stack, covering CDP, loyalty, CMS, marketing automation, campaign & journey orchestration, survey & feedback modules including integration with existing DFI systems and infrastructure
• Define and maintain architecture standards, design patterns, integration approaches, and unified customer, event, and activation data models across markets
• Govern architecture decisions, technical risks, design exceptions, and solution quality
• Partner with Enterprise Architecture, Security, Data Engineering, Digital, Product Owners, and CEP on architecture and solution decisions.
• Architect and oversee integrations between the unified martech stack with systems such as Data Lake, POS, eCommerce, Mobile App, and CRM ensuring seamless data flow and operational alignment
• Define API frameworks, event schemas, identity models, and real-time data flows
• Engage with business stakeholders to understand their needs and translate these into high-quality technical designs, ensuring seamless data, workflow, and activation alignment

Profile

A successful Senior Martech Solutions Architect should have:

• Strong expertise in marketing technology platforms and system integrations.
• Hands on architecture for CDP, Marketing Automation, CMS, or Loyalty systems
• Demonstrated experience in solution architecture, including two platform deployments with measurable revenue/efficiency gains
• Proficiency in troubleshooting and resolving system performance issues.
• Ability to identify and implement innovative Martech solutions.
• Excellent project management and organisational skills.

Job Offer

• Annual salary between MYR 216000 and MYR 264000.
• Performance-based bonus.
• Additional benefits provided by the employer.

This is a permanent role in the retail industry offering a competitive package. Interested candidates are encouraged to apply.