Senior Manager, Supply Chain

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur, Malaysia, is seeking a Senior Manager to lead end-to-end supply chain, S&OP governance, order management, and logistics oversight. You will drive demand-supply balancing, inventory controls, and performance improvements across business units.

The role requires strong leadership, analytics capability, and extensive experience in S&OP, planning, and procurement governance, with a track record of cross-functional collaboration and cost discipline.

Qualifications

• 5–8 years of relevant working experience, including at least 2 years in a managerial or team‑lead role.
• Experience in S&OP, demand planning, supply planning, or cross‑functional operational planning.
• Project management experience and ability to manage multiple projects simultaneously.
• Exposure to financial reconciliation, cost controls, and vendor payment governance is an added advantage.

Responsibilities

• Own end-to-end S&OP process and governance with business units.
• Provide end-to-end order management and logistics oversight including 3PL alignment.
• Establish inventory controls to prevent stockouts and obsolescence.
• Monitor vendor/3PL performance and drive service improvements.
• Define and report weekly/monthly supply chain KPIs and drive continuous improvement.

Skills

S&OP

Demand planning

Supply planning

Leadership

Analytics

Excel

Education

Degree in Industrial / Systems / Manufacturing / Process / Engineering, Quality Management, Process Excellence, Management Systems or similar

Tools

Excel

Job description

# Senior Manager, *Supply Chain*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* The Senior Supply Chain Manager is responsible for the hands‐on management and leadership of end‐to‐end supply chain, order management, logistics, inventory control, and planning activities. The role combines strong operational execution with senior‐level planning, governance, and performance accountability.* The role owns the Sales & Operations Planning (S&OP) process to align demand, supply, and fulfilment capabilities across Business Units, while ensuring reliable execution through effective oversight of logistics partners, inventory controls, financial discipline, and customer experience. The role operates as a senior operational owner, escalating strategic and enterprise‐level matters to the Associate Director while independently managing execution, optimisation, and outcomes.* Sales & Operations Planning (S&OP) Ownership and Governance* Own and lead the end‐to‐end Sales & Operations Planning (S&OP) process, working closely with Business Units to align demand plans with supply, inventory, logistics, and fulfilment capabilities.Assume operational ownership of supply planning and demand‐supply balancing, ensuring feasibility, prioritisation, and risk‐aware decision‐making across the supply chain.Drive and ensure consistent execution of monthly pre‐S&OP reviews and Executive S&OP forums, enabling timely escalation, alignment, and decision‐making at senior management level.Consolidate, approve, and publish monthly demand and supply plans on a timely basis, ensuring clarity of assumptions, constraints, risks, and actions.Own the S&OP cadence and governance model, ensuring tight integration between sales forecasts, inventory strategy, logistics capacity, and fulfilment performance.Continuously enhance the effectiveness, efficiency, and maturity of the S&OP framework to meet evolving business needs and operational complexity. Order Management & Logistics Oversight (3PL‐Led Operations)* Provide end‐to‐end oversight of order management and fulfilment operations executed by third‐party logistics (3PL) and fulfilment partners.Ensure order processing, picking, packing, delivery, and after‐sales activities are executed in line with agreed SLAs, quality standards, and customer experience expectations.Act as the primary operational interface with 3PL partners, monitoring performance, resolving issues, and driving service improvements.Ensure customer orders are fulfilled accurately and on time in accordance with company policies, contractual commitments, and operational targets.Track operational risks and dependencies within the fulfilment ecosystem and ensure timely escalation and resolution. Inventory & Supply Chain Controls* Establish and manage inventory monitoring and control mechanisms to prevent stock‐outs, deadstock, shrinkage, and obsolescence.Implement procedures to mitigate inventory loss, operational risk, safety incidents, and occupational hazards.Optimise inventory procurement and replenishment through supplier performance management and lead‐time improvements.Ensure inventory levels are aligned to demand plans while maintaining cost efficiency and risk discipline.Vendor, 3PL & Financial Governance* Maintain strong, mutually beneficial relationships with vendors, suppliers, and logistics service providers.Lead vendor and 3PL performance reviews, including monthly and quarterly business reviews.Support commercial discussions and negotiations to achieve favourable pricing, service levels, and operational outcomes.Govern fulfilment‐related financial controls, including reconciliation of completed orders against payments received, monitoring payment ageing, and validation of vendor invoices in coordination with Finance. Performance Management, Reporting & Continuous Improvement* Define, track, and report weekly and monthly supply chain, fulfilment, and logistics KPIs, including order cycle time, SLA adherence, error rates, and customer satisfaction.Provide data‐driven insights and actionable recommendations to senior management to improve supply chain resilience and fulfilment performance.Analyse trends and root causes to drive continuous improvements in efficiency, scalability, reliability, and cost effectiveness. People Leadership & Operational Governance* Provide leadership, guidance, and oversight to teams supporting order management, logistics coordination, and supply chain operations.Drive accountability, performance discipline, and capability development across internal teams and external partners.Ensure adherence to SOPs, operational controls, and governance standards, while continuously strengthening operating practices.Perform additional duties and assume new responsibilities as assigned in response to changing business and operational needs.#### Requirements* A. Qualifications* Degree in Industrial / Systems / Manufacturing / Process / Engineering, Quality Management, Process Excellence, Management Systems or similar.Extensive & proven experience in Order Fulfilment Management, Logistics / Warehouse management, Supply Chain Management, Customer and After Sales Services.Certification in relevant tools or methodologies (e.g., GWP, GPM, Lean, other relevant certification for order management) is a plus.Candidates with a Diploma or Advanced Diploma may be considered where strong operational and leadership experience is demonstrated. B. Experience:* 5 to 8 years of relevant working experience, including at least 2 years in a managerial or team‐lead role.Strong leadership and team management skills, with experience managing multiple teams and projects.Experience in S&OP, demand planning, supply planning, or cross‐functional operational planning is required.Project management experience, including the ability to manage multiple projects simultaneously.Ideal if candidate has at least 4 years of working experience in Operation Management, Business Process Improvements / Transformation, Analytics, Management / Process Advisory in related fields.Exposure to financial reconciliation, cost controls, and vendor payment governance is an added advantage. C. Skills/Knowledge:* Prior experience and familiarity with end-to-end order management and logistics operationsMeticulous, strong analytical, focused on problem solving and able to interact with the team members and partners to achieve goals.Strong ability to analyse, draw conclusions, and execute appropriate actions in response to data. Therefore, advanced Excel capabilities is required.A people person who are able to work across functional areas and levels of the organization and to interact at distance.Highly adaptable and flexible to accept new ideas, people and procedures and ability to have fun at the same time.Leadership skills are essential as well, ability to lead and supervise team and work under tight deadline.Ability to take initiative in a fast-moving environment