Senior Manager, Learning and Development

HABIB Group; Hulu Kelang; On-site; MYR 120,000 - 160,000; Full time

Job summary

HABIB Group in Malaysia seeks an Senior Manager, Learning and Development to enhance the skills and performance of both retail front-end and back-end support teams. You will design, implement, and evaluate training programs aligned with the company’s strategic goals while leading a team of high-performing trainers.

The role requires collaboration with stakeholders, development of content, and measurement of training impact, as well as travel across the country to support stores and initiatives.

Qualifications

• Bachelor’s degree in a relevant field or equivalent professional certification.

Responsibilities

• Collaborate with stakeholders to identify retail training needs and organize in-house training.
• Create tailored training programs for retail employees and develop materials and evaluation tools.
• Foster a positive learning culture and align L&D policies with group goals.
• Coordinate talent reviews and oversee Graduate and Internship programs.
• Assess training effectiveness and drive data-driven improvements.

Job description

Job Summary:

The Senior Manager, Learning and Development plays a pivotal role in enhancing the skills, knowledge, and performance of both retail front-end and back-end support team within the organization. This position is responsible in the design, implementation, and evaluation of retail training and development programs that align with the company's strategic goals, at the same time managing a team of high performing trainers.

Key Responsibilities:

General Training Planning

• Collaborate with stakeholders to identify retail training needs.
• Organize and oversee in-house training for different employee levels.
• Create training schedules and choose appropriate methods.
• Shape the learning framework by developing or evaluating programs.
• Manage resources for training development and delivery.
• Provide training in selling skills and customer service aligned with sales cycles and priorities.

Training Content Creation

• Create tailored training programs for retail employees.
• Develop training materials, including slides, guides, handouts, activities, and evaluation tools.
• Utilize effective teaching methods for employee learning.
• Procure educational aids and materials as necessary.
• Assess training effectiveness and suggest improvements to address gaps.

Team Development Strategies

• Foster the Group's values and positive team culture through training and motivation.
• Assist all business units in identifying learning needs and creating relevant learning plans.
• Establish L&D policies aligned with long-term Group goals.
• Collaborate with L&D team for successful initiatives like onboarding and employee development.

Talent Management

• Assist the talent processes for Graduate and Internship Programs, covering hiring, development, evaluation, engagement, training, and placements.
• Coordinate talent reviews with leaders to match talents with business goals.
• Regularly assess talent development and progress through discussions.
• Implement effective training modules and provide guidance to GEMS trainees and interns.
• Align talent development with future skill needs and build a talent pipeline.
• Plan and organize yearly engagement activities to boost employee motivation.
• Strategize and implement job enrichment and job enlargement initiatives to increase job satisfaction and strengthen employee retention.
• Analytical skills for assessing training effectiveness and making data-driven decisions.
• Knowledge of compliance and regulatory training requirements in the industry.

Requirements:

• Possess at least a Bachelor’s Degree in Human Resource Management, Business Studies / Administration / Management / Education or relevant fields. Candidate without Bachelor’s Degree must have equivalent qualification such as professional certification in relevant field.
• At least 7 years working experience in the learning and development / trainer role. Experience in leading trainer team in jewelry retail, luxury retail, or retail customer service training would be highly preferred.
• HRD Corp certified and accredited trainer would be highly preferred. Experience in teaching or training adults would be an added advantage if not certified and accredited.
• Good command of English and Bahasa Melayu in both written and verbal communication. Strong interpersonal communication skills.
• Ability to develop training courses and relevant course materials based on training needs / competency gaps.
• Ability to execute various learning interventions, for example on-the-job training, classroom live training and remote / virtual sessions.
• Proficiency in Microsoft Office includes Excel, Words and Power Point.
• Well-organized with strong time management skills, able to multitask and work under minimal supervision.
• Willing to travel extensively within the country on a regular basis.