Senior Manager, Customer Excellence & Operations

Johnson & Johnson; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global healthcare company in Selangor is seeking a Senior Manager Deliver Excellence. The role involves providing strategic oversight for customer service hub transformation, developing operational capability, and monitoring team performance. Candidates should possess a relevant bachelor's degree and 8 to 10 years of experience in Supply Chain or Project Management. Strong leadership and communication skills are essential for this position. Join a dynamic team that values collaboration and innovation.

Qualifications

• Minimum of 8 to 10 years of experience in Supply Chain, Strategic Operations or Project Management.
• Strong leadership, influencing, and interpersonal skills.
• Ability to communicate clearly and concisely in English.

Responsibilities

• Provide strategic direction and oversight for CS hub transformation and operations.
• Develop and drive capability and operational excellence.
• Attract, develop and retain talent to the operating team.

Skills

Leadership

Interpersonal skills

Project Management

Customer Relationship Management

Process Optimization

Education

Bachelor’s degree in project management, engineering, business, finance, operations management, or supply chain

Tools

MS Office

SAP

J&J Customer Connect

Job description

A global healthcare company in Selangor is seeking a Senior Manager Deliver Excellence. The role involves providing strategic oversight for customer service hub transformation, developing operational capability, and monitoring team performance. Candidates should possess a relevant bachelor's degree and 8 to 10 years of experience in Supply Chain or Project Management. Strong leadership and communication skills are essential for this position. Join a dynamic team that values collaboration and innovation.