Senior Manager, Compliance & Quality

East Coast Economic Region Development Council; Putrajaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

ECERDC in Putrajaya is seeking a Senior Manager, Compliance & Quality to lead the organisation’s compliance framework and ISO quality management activities. You will oversee documentation controls and governance, coordinate with regulators, and drive continuous improvement within risk, compliance and safety functions.

The role requires a Bachelor’s degree and ISO/Quality/Compliance certifications, with at least 10 years’ experience including 4+ years at senior management level.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Professional ISO/Quality/Compliance certification is a plus.
• Minimum 10 years of relevant experience, incl. 4+ years at Senior Manager level.
• Proven experience in ISO management systems and certification.

Responsibilities

• Develop, implement, and monitor ECERDC’s compliance framework across the organisation.
• Maintain compliance control registry and address obligations.
• Lead ISO certification, surveillance, and recertification activities.
• Coordinate with regulators and internal stakeholders on compliance matters.
• Integrate risk, compliance and quality into operations and drive improvements.

Skills

Compliance Management

Quality Management

Cross-Functional Coordination

Leadership

Stakeholder Management

Written & Verbal Communication

Education

Bachelor’s Degree in Business Administration/Management/Quality/Compliance

Tools

ISO Certification

Job description

POSITION : SENIOR MANAGER, COMPLIANCE & QUALITY

DIVISION : RISK, COMPLIANCE & SAFETY

LOCATION : PUTRAJAYA

Major Responsibilities

• Compliance Management
  • Lead the development, implementation, maintenance and monitoring of ECERDC’s organisation-wide compliance framework to monitor compliance with applicable laws, regulations, circulars, directives, policies, requirements issued by relevant authorities as well as internal requirements of ECERDC.
  • Establish appropriate mechanisms of compliance control registry, for Divisions and Departments to identify, monitor, and address their respective compliance obligations.
  • Conduct compliance review and assessment including monitoring compliance issues, status and gaps across the organisation.
  • Coordinate and monitor appropriate corrective actions inter alia arising from the compliance reviews with the relevant Division(s) and Department(s).
  • Provide compliance and governance advisory support across organisation.
  • Coordinate with relevant regulatory and government authorities on compliance matters, where required.
  • Coordinate and/or prepare the reliable and quality compliance reporting as and when required.
• Quality Management & ISO
  • Lead the establishment, implementation, and maintenance of relevant ISO standards and quality management systems applicable to ECERDC as a Government Statutory Body.
  • Lead the establishment, implementation and maintenance of the appropriate mechanism for the document control registry and/or centre of organization wide policies, procedures and/or guidelines.
  • Assess and recommend appropriate ISO standards based on ECERDC’s functions, regulatory requirements, organisational needs, and practices adopted by relevant Government agencies.
  • Establish, maintain and review the necessary quality policies, processes, procedures, and documentation to support effective implementation of the quality management system and its continual improvement.
  • Lead the coordination of ISO certification, surveillance, and recertification activities with relevant certification bodies and internal stakeholders as well as approval processes.
  • Promote integration of risk, compliance and safety requirements into operational processes, where possible.
  • Monitor the effectiveness of the ISO certification(s) including quality management system and coordinate corrective and improvement actions arising from ISO assessments and management reviews.
• Cross-Functional Coordination & Continuous Improvement
  • Collaborate with the Risk Management, Internal Audit, Integrity & Governance, and other relevant functions on matters that intersect with compliance, business continuity and quality management, while maintaining clear functional boundaries and accountabilities.
  • Work with Divisions and Departments to address compliance, BCM, and/or quality-related matters and facilitate timely implementation of agreed actions.
  • Provide Management with regular updates and advice on matters relating to compliance, business continuity, quality management, and areas requiring attention.
  • Keep abreast of changes in regulatory requirements, standards, and Government practices, and recommend improvements to ECERDC’s policies, processes, guidelines and management systems.
  • Promote a culture of compliance, quality, preparedness, and continuous improvement across the organisation while maintaining good relationship with internal and external stakeholders.

Position Requirements

• Possess Bachelor’s Degree in Business Administration, Management, Quality Management, Compliance, or other relevant disciplines from a recognised university.
• Possess relevant professional certification in ISO, Quality Management or Compliance is an added advantage.
• A minimum of 10 years of relevant experience, with at least 4 years at Senior Manager level, preferably in compliance, business continuity, quality management, or related functions.
• Proven experience in establishing, implementing, maintaining, or obtaining certification for ISO management systems.
• Excellent writing skills and verbal communication both in Bahasa Melayu and English.
• Strong leadership, communication, and stakeholder management skills.
• Sound analytical, problem-solving, and process improvement skill.
• Structured, result-oriented and ability to manage multiple priorities.
• Experienced in dealing with Board, regulators and senior stakeholders.