Senior Manager, Business Analyst

CARRO; Subang Jaya; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Learning & development

Medical & wellbeing

Flexible working

Job summary

CARRO is seeking a Senior Manager, Business Analyst for Retail Sales to bridge strategy and execution across Asia-Pacific markets. You will drive data-driven operations, coordinate with BI, Product, and Finance, and enable scalable systems for both centralised and regional retail sales teams.

You will lead a team of business analysts, develop dashboards, and shape SOPs and governance to support rapid growth across multi-country markets in Southeast Asia.

Qualifications

• Bachelor’s degree in Business, Economics, Data Analytics, or related field.
• 5–8 years of experience in business analysis, strategy, or operations in automotive/e-commerce
• Proven track record managing cross-functional projects across regional teams
• Experience in a high-growth or multi-market environment is strongly preferred
• Proficient in SQL, Excel, and BI tools (Tableau, Metabase, Power BI, or equivalent)
• Structured approach to scoping, planning, and delivering multi-stakeholder initiatives
• Able to distil complex analysis into clear narratives for executive audiences
• Strong SOP development and governance mindset
• Comfortable working across time zones, cultures, and functions in SEA

Responsibilities

• Own end-to-end analysis of retail sales performance across CARRO's markets
• Develop and maintain dashboards and performance reports for real-time visibility
• Identify underperformance signals and propose corrective actions
• Support OKR and target-setting with data-backed benchmarks and forecasting
• Act as liaison between HQ (BI, Product, Finance, Transformation) and regional teams
• Align field sales requirements with system capabilities and roadmaps
• Coordinate cross-functional projects across multiple markets
• Document business requirements into briefs for Product team
• Create and update SOPs governing regional and central operations
• Lead and develop a team of business analysts in Retail Sales Section

Skills

SQL

Excel

Tableau

Metabase

Power BI

Education

Bachelor’s degree

Job description

The Business Analyst – Senior Manager (Retail Sales Section) is the analytical and operational backbone of CARRO's Centralised and Regional Retail Sales support function. This role bridges strategy and execution across CARRO's multi-country used and new car marketplace, ensuring that retail sales operations are data-driven, process-compliant, and continuously optimised. The incumbent works closely with country sales teams, Business Intelligence, Product, and Finance to translate business objectives into measurable outcomes and scalable systems.

Key responsibilities

Own the end-to-end analysis of retail sales performance across CARRO's markets, including used car B2C operations and new car dealer channels

Develop and maintain dashboards and performance reports that give regional and central leadership real-time visibility into sales trends, conversion funnels, and inventory health

Identify underperformance signals early and work with country leads to propose corrective actions

Support OKR and target-setting processes by providing data-backed benchmarks and forecasting models

Serve as the primary liaison between central HQ functions (BI, Product, Finance, Transformation) and regional/country retail sales teams

Facilitate alignment between field sales requirements and system capabilities, ensuring local needs are represented in product roadmaps

Coordinate cross-functional projects — including new system rollouts, SOP updates, and UAT cycles — across multiple markets simultaneously

Gather and document business requirements from retail sales stakeholders and translate them into clear briefs for the Product team

Create, update, and maintain SOPs that govern retail sales operations across CARRO's centralised and regional functions

Lead and develop a team of business analysts embedded within the Retail Sales Section

About you

Bachelor's degree in Business, Economics, Data Analytics, or a related field

5–8 years of experience in business analysis, strategy, or operations — preferably in automotive, e-commerce, or marketplace platforms

Proven track record managing cross-functional projects across regional teams

Experience in a high-growth or multi-market environment is strongly preferred

Proficient in SQL, Excel, and BI tools (Tableau, Metabase, Power BI, or equivalent)

Structured approach to scoping, planning, and delivering multi-stakeholder initiatives

Able to distil complex analysis into clear narratives for both operational and executive audiences

Strong SOP development and governance mindset

Comfortable working across time zones, cultures, and functions in a Southeast Asian context

Thrives in fast-moving environments where priorities can shift quickly

About us

Founded in 2015, Carro is Asia-Pacific's leading online automotive marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions. Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, Thailand, Taiwan, Japan, Hong Kong and Australia. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds.

• Formal and informal learning and development programmes to support your growth and career progression
• Comprehensive benefits including medical, insurance and wellbeing
• Flexible working arrangements upon request
• Learn from some of the most experienced mentors in the technology and automotive space
• Meet and interact with colleagues from all around Asia Pacific
• Pursue opportunities to work in departments in other countries and regions
• Diverse and inclusive working environment with modern workspaces
• Engaging employee initiatives, events, and activities

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.