Senior Linux & SQL Support Engineer (On-Site, Malaysia)

Persistent Systems; Selangor; On-site; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Training programs

Career growth

Job summary

Persistent Systems in Selangor, Malaysia, seeks a Unix Support Engineer with 8+ years of experience to deliver top-tier L1-L2 support for complex issues across phone, email, and remote sessions. The role requires fluency in English and Mandarin, deep Linux/Unix knowledge, and the ability to document issues, escalate when needed, and mentor junior engineers.

Office-based, full-time, with 9 AM–6 PM MYT shifts and occasional on-call.

Qualifications

• Minimum 5–8 years of support experience in a technical environment.
• Fluent in English with Mandarin proficiency for Mandarin-speaking clients.
• Solid understanding of Linux/Unix and troubleshooting OS issues.

Responsibilities

• Provide L1–L2 support via phone, email, and remote sessions for enterprise customers.
• Manage high-volume incident queues with efficient resolution and documentation.
• Escalate complex issues to senior engineers; mentor junior team members.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Document root causes and contribute to knowledge bases and internal labs.

Skills

Linux/Unix

SQL

English

Mandarin

Customer Service

Tools

Wireshark

tcpdump

CRM systems

Job description

Persistent Systems in Selangor, Malaysia, seeks a Unix Support Engineer with 8+ years of experience to deliver top-tier L1-L2 support for complex issues across phone, email, and remote sessions. The role requires fluency in English and Mandarin, deep Linux/Unix knowledge, and the ability to document issues, escalate when needed, and mentor junior engineers.

Office-based, full-time, with 9 AM–6 PM MYT shifts and occasional on-call.