Senior Key Account Manager

Mondelez International; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Mondelēz International Malaysia is seeking a Senior Key Account Manager to own the commercial relationship with strategic customers, driving growth and strengthening our market position in the country.

You will develop pricing, promotions, and category strategies, collaborating across marketing, finance, supply chain, and category teams to deliver measurable ROI and category growth across key accounts.

Qualifications

• 7–10 years of progressive experience in sales or commercial roles in FMCG/consumer goods.
• 3–5 years managing strategic or national-level accounts, preferably in modern trade.
• Experience managing annual customer business plans with revenue responsibility.

Responsibilities

• Develop and implement annual business plans for assigned customers.
• Coordinate with Marketing, Finance, Supply Chain and Category teams.
• Build customer growth plans focused on portfolio, distribution, listings, promotions.
• Develop strong category partnerships using insights to drive growth.
• Manage pricing within Gross-to-Net and lead assortment decisions with Supply Chain.
• Plan and execute promotional activities and in-store visibility with ROI.
• Monitor market developments and competitor activity to inform strategy.

Skills

Key account management

Category management

Negotiation

Communication

Presentation skills

Budgeting & P&L

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree in Business Administration

Marketing or Commerce degree

Job description

Are You Ready to Make It Happen at Mondelēz International?

Join our mission to Lead the Future of Snacking. Make It With Pride.

About the Role

As a Senior Key Account Manager, you will own the commercial relationship with assigned strategic customers — driving growth, expanding our portfolio presence, and strengthening Mondelēz International's position in the market. You bring a deep understanding of our categories and brands to identify new business opportunities, unlock white-space potential in retail environments, and develop pricing and promotional strategies that deliver mutual value.

How You Will Contribute

Commercial planning and execution — Develop and implement the annual business plan for assigned customers, including preparing, negotiating, and closing joint agreements that accelerate growth.

Customer coordination — Act as the primary interface between the customer and Mondelēz internal functions (Marketing, Finance, Supply Chain, Category), ensuring alignment and seamless execution.

Strategic growth planning — Build and maintain customer growth plans with a focus on portfolio management, distribution, listings, and effective promotion and visibility strategies.

Category partnership — Develop strong category partnerships with customers, leveraging insights and data to drive category growth and mutual commercial advantage.

Pricing and assortment management — Manage pricing within the Gross-to-Net framework, lead assortment decisions, and drive forecast accuracy in collaboration with the Supply Chain function.

Promotional and in-store excellence — Partner with cross-functional colleagues to evaluate, plan, and execute promotional activities and in-store visibility initiatives that deliver measurable ROI.

Market intelligence — Monitor, analyse, and report on market developments, competitor activity, and emerging trends to inform strategy and identify opportunities.

What You Will Bring

Proven experience in key account or national account management within FMCG, food, or consumer goods — ideally with exposure to modern trade and/or organised retail.

A track record of delivering superior commercial results across markets with varying degrees of maturity.

Strong category management capability, with the ability to use data and insights to build compelling customer propositions.

Demonstrated credibility and influence with senior stakeholders, both internally and externally.

Excellent negotiation skills — able to protect value while building long-term partnerships.

Strong communication and presentation skills, comfortable engaging at all levels of an organisation.

Experience in budgeting, forecasting, and P&L management at a customer or channel level.

A collaborative mindset with the ability to build and maintain effective cross-functional relationships.

A desire to drive your future and accelerate your career at Mondelēz International.

Qualifications

Education

Bachelor's degree in Business Administration, Marketing, Commerce, or a related field (required).

Experience

Minimum 7–10 years of progressive experience in sales, key account management, or commercial roles within the FMCG / consumer goods industry.

At least 3–5 years managing strategic or national-level accounts, preferably within modern trade, hypermarkets, or organised retail channels.

Demonstrated experience managing annual customer business plans with revenue responsibility.

Mondelēz International was born in 2012, but you can trace the products we make today back to the 19th century. With brands such as Cadbury, Oreo, belVita, Milka, Tiger, Jacob's, Chipsmore and Twisties, we are one of the world’s largest snacking companies and our portfolio includes chocolate, biscuits, gum & candy.

Our brands have been trusted by Malaysians for their quality, safety and taste. With over 1,000 employees and two manufacturing plants in Shah Alam and Prai, we work together everyday to manufacture the world’s most favourite brands of snack foods for our consumers.

Over the years we’ve been known as Kraft Foods – one of the fastest growing food companies in the world. As of July 2013, we are known as Mondelēz International. Mondelēz Malaysia is a part of the Mondelēz International group of companies.