Senior Inside Sales Specialist

Tec D Malaysia; Petaling Jaya; Vor Ort; MYR 60.000 - 75.000; Vollzeit

Zusammenfassung

Tec D Malaysia is seeking a motivated sales professional to drive monthly and quarterly sales and margins while building strong relationships with customers and key contacts.

You will develop and execute account plans, plan outbound calls for new business, manage quotes and CRM data, and work with internal teams to meet SLAs and KPIs.

Qualifikationen

• Proven track record of sales in IT systems or related fields.
• Strong communication and relationship-building abilities.
• Ability to plan, prioritize and manage multiple tasks.
• Comfortable with numbers and sales analytics.
• Familiarity with CRM systems and pipeline management.
• Knowledge of sales processes and quotation accuracy.

Aufgaben

• Drive monthly/quarterly sales and margin targets.
• Build excellent customer relationships through proactive engagement and product knowledge.
• Develop relationships with key internal and external contacts.
• Develop and execute account plans to grow the customer base with field support.
• Plan outbound calls to generate new business opportunities.
• Perform active inbound selling and quotation activity.
• Generate and own a pipeline of deals.
• Manage backorder expectations and reporting for customers.
• Maintain accurate information in CRM.
• Provide, sell and negotiate product information, pricing, offers.
• Ensure SLAs with customers are satisfactory.
• ATTAIN KPIs: daily talk time, outbound calls, renewal rates, switch rates.

Kenntnisse

Sales experience

Relationship building

Communication skills

Planning prioritization

Numbers

CRM knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

• Drive monthly/quarterly sales and margin targets
• Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
• Develop relationships with key internal and external contacts
• Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager
• Plan outbound calls to customers to generate new business opportunities
• Perform active inbound selling
• Build accurate and timely quotations to customers
• Generate and own a pipeline of deals
• Manage backorder expectations and reporting for customers
• Maintain and provide accurate information to Customer Relationship Management (CRM) system
• Provide, sell and negotiate product information, pricing, special offers and promotions
• Ensure Service Level Agreement (SLAs) with customers are satisfactory
• Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates

Responsibilities

• Drive monthly/quarterly sales and margin targets
• Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
• Develop relationships with key internal and external contacts
• Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager
• Plan outbound calls to customers to generate new business opportunities
• Perform active inbound selling
• Build accurate and timely quotations to customers
• Generate and own a pipeline of deals
• Manage backorder expectations and reporting for customers
• Maintain and provide accurate information to Customer Relationship Management (CRM) system
• Provide, sell and negotiate product information, pricing, special offers and promotions
• Ensure Service Level Agreement (SLAs) with customers are satisfactory
• Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates

Knowledge, Skills And Experience

• Minimum 3 to 5 years of relevant experience in IT systems for quotation, order entry, customer relationship management
• Knowledge of relevant products would be desirable but not essential
• IT industry knowledge would be desirable but not essential
• Working knowledge of Microsoft Word, Excel, Outlook
• Good understanding of sales processes
• Ability to plan and prioritize
• Results-oriented
• Strong oral and written communication skills
• Demonstrated ability to build relationship
• Comfortable with numbers

At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.