Senior Inside Sales Specialist

TD SYNNEX; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Career development programs

Life Empowerment programs

Diversity & Inclusion

Global onboarding program

Volunteer opportunities

Job summary

TD SYNNEX, a global IT distributor, is seeking a proactive sales professional in Malaysia to drive sales and margin targets while building strong customer relationships.

You will manage quotations, orders, and CRM data, develop account plans, and collaborate with field teams to grow the customer base. Strong communication and planning skills are essential.

Qualifications

• Minimum 3–5 years of relevant IT systems experience with quotation, order entry or CRM.
• Knowledge of products is desirable but not essential.
• IT industry knowledge is desirable but not essential.

Responsibilities

• Drive monthly/quarterly sales and margin targets.
• Build customer relationships through proactive engagement and product knowledge.
• Develop and execute account plans to maintain and grow customer base.
• Plan outbound calls to generate new business opportunities.
• Perform active inbound selling.
• Create accurate quotations and manage pipeline.
• Maintain CRM data and provide timely reporting.
• Negotiate pricing, offers and promotions; ensure SLAs.
• Hit KPIs such as talk time, outbound calls and renewal rates.

Skills

Sales experience

CRM systems

Quotation & orders

Relationship building

Communication skills

Planning & prioritization

Numbers friendly

IT industry knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Drive monthly/quarterly sales and margin targets
• Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
• Develop relationships with key internal and external contacts
• Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager
• Plan outbound calls to customers to generate new business opportunities
• Perform active inbound selling
• Build accurate and timely quotations to customers
• Generate and own a pipeline of deals
• Manage backorder expectations and reporting for customers
• Maintain and provide accurate information to Customer Relationship Management (CRM) system
• Provide, sell and negotiate product information, pricing, special offers and promotions
• Ensure Service Level Agreement (SLAs) with customers are satisfactory
• Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates

Knowledge, Skills and Experience

• Minimum 3 to 5 years of relevant experience in IT systems for quotation, order entry, customer relationship management
• Knowledge of relevant products would be desirable but not essential
• IT industry knowledge would be desirable but not essential
• Working knowledge of Microsoft Word, Excel, Outlook
• Good understanding of sales processes
• Ability to plan and prioritize
• Results-oriented
• Strong oral and written communication skills
• Demonstrated ability to build relationship
• Comfortable with numbers

At Tec D, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
• Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

At TD SYNNEX (NYSE: SNX), we're proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion.

To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook