Senior Incident & Operations Excellence Manager

PLT engineering GmbH; Selangor; On-site; MYR 180,000 - 300,000; Full time

Job summary

Grab is seeking a Senior Service Assurance Manager to drive the Total Quality and Incident Management strategy across engineering teams. This individual will lead incident, problem and change management initiatives, coordinate cross-functional efforts, and report on key success metrics.

This is an IC role requiring executive-level collaboration and strong analytical skills, onsite in Petaling Jaya. The role focuses on driving continual improvement, governance, and operational excellence across

Qualifications

• Experience with incident management and project planning.
• Ability to deliver data-driven performance reports.
• Ability to lead organizational transformation/change initiatives.
• Strong communication with C-level stakeholders.

Responsibilities

• Develop and drive incident, quality and operational excellence strategies.
• Collaborate with backend, support and infrastructure teams to improve production processes.
• Create KPI management reports and operational handbooks.
• Audit documentation, compliance and policy-driven processes; ensure improvements.
• Act as liaison with Grab engineering teams to drive initiatives and changes.
• Provide timely reports of incidents and outages and coordinate org-wide meetings.

Skills

Incident management

Project management

Stakeholder management

Data analysis

Cloud knowledge

Job description

Grab is seeking a Senior Service Assurance Manager to drive the Total Quality and Incident Management strategy across engineering teams. This individual will lead incident, problem and change management initiatives, coordinate cross-functional efforts, and report on key success metrics.

This is an IC role requiring executive-level collaboration and strong analytical skills, onsite in Petaling Jaya. The role focuses on driving continual improvement, governance, and operational excellence across