Account Director - Integrated Facilities Management (IFM)

Jones Lang LaSalle Property Consultants Pte Ltd; Penang; On-site; MYR 320,000 - 520,000; Full time

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd, Malaysia, seeks an Account Director for Integrated Facilities Management (IFM) to lead a large cross-functional team across Workplace Services, EHS, Projects, Engineering, Procurement, Finance, Space Planning and Operational Excellence.

The successful candidate will drive client satisfaction, safety culture and growth while aligning resources to site objectives, governance reviews, and contractual commitments across a multi-discipline organization.

Qualifications

• Bachelor's Degree in Engineering, Facilities Management, Business Management, or related discipline.
• Minimum 10+ years of leadership experience within Facilities Management, Engineering Operations, Manufacturing Support Services, or Integrated Facilities Management.
• Proven experience leading large-scale, complex, and matrixed organizations in multinational environments.
• Demonstrated success in client relationship management, operational leadership, business growth, and financial stewardship.
• Strong leadership, communication, stakeholder management, and influencing skills.

Responsibilities

• Serve as the primary leadership interface between JLL and the Client for all site operations.
• Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives.
• Translate client expectations into actionable site strategies and measurable outcomes.
• Use data and analytics to drive decision-making, influence outcomes, and recommend improvements.
• Lead governance reviews, business reviews, and executive stakeholder engagements.
• Provide overall leadership and direction for all IFM services delivered at the site.
• Ensure contractual obligations, service levels, and key performance indicators are consistently achieved or exceeded.
• Drive a culture of operational discipline, accountability, ownership, and flawless execution.
• Lead site readiness, expansion activities, operational transitions, and growth initiatives supporting future campus development.
• Champion best practices and continuous improvement across all service lines.

Skills

Leadership

Communication

Stakeholder management

Influencing

Strategic partnership

Data-driven decision making

Operational excellence

Education

Bachelor's Degree in Engineering, Facilities Management, Business Management, or related discipline

Job description

Account Director - Integrated Facilities Management (IFM)

The Account Director is the senior JLL leader responsible for the overall performance, operational excellence, client satisfaction, safety culture, and commercial success of the Malaysia Site, currently comprising approximately 6 million square feet, with planned expansion of an additional 4 million square feet over the coming years. Reporting to the Regional Account Director, the Account Director serves as JLL's primary representative for the site and is accountable for ensuring all Integrated Facilities Management services are delivered safely, reliably, and in accordance with contractual commitments and business objectives.

The role requires leadership of a large multidisciplinary organization consisting of site-based teams, vendor partners, and functional managers across Workplace Services, EHS, Projects, Engineering, Procurement, Finance, Space Planning and Operational Excellence. While some of these functional leaders may operate within a matrix structure and not report directly to the Account Director, the successful candidate must demonstrate the ability to align, influence, and mobilize shared resources toward common site objectives and client outcomes.

The Account Director acts as a trusted advisor to the Client, driving operational excellence, innovation, workforce engagement, business growth, and continuous improvement while fostering a culture of ownership, accountability, and partnership.

Key responsibilities

Serve as the primary leadership interface between JLL and the Client for all site operations.

Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives.

Translate client expectations into actionable site strategies and measurable outcomes.

Use data and analytics to drive decision-making, influence outcomes, and recommend improvements.

Lead governance reviews, business reviews, and executive stakeholder engagements.

Provide overall leadership and direction for all IFM services delivered at the site.

Ensure contractual obligations, service levels, and key performance indicators are consistently achieved or exceeded.

Drive a culture of operational discipline, accountability, ownership, and flawless execution.

Lead site readiness, expansion activities, operational transitions, and growth initiatives supporting future campus development.

Champion best practices and continuous improvement across all service lines.

About you

Bachelor's Degree in Engineering, Facilities Management, Business Management, or related discipline.

Minimum 10+ years of leadership experience within Facilities Management, Engineering Operations, Manufacturing Support Services, or Integrated Facilities Management.

Proven experience leading large-scale, complex, and matrixed organizations in multinational environments.

Demonstrated success in client relationship management, operational leadership, business growth, and financial stewardship.

Strong leadership, communication, stakeholder management, and influencing skills, with the ability to drive results through teams that may not have direct reporting relationships.

Experience supporting semiconductor, manufacturing, technology, or other mission-critical operations is highly desirable.