Senior ICT Infrastructure Lead (Contract)

Redtone; Johor; On-site; MYR 45,000 - 65,000; Full time

Job summary

Redtone is seeking a Senior Resident Engineer to manage the day-to-day technical operations at customer sites. This includes ensuring the optimal performance of ICT systems and leading incident management activities.

The ideal candidate should hold a diploma or degree in IT or Networking and possess 5+ years of experience in ICT support, alongside strong hands-on skills in networking and system administration.

Qualifications

• 5+ years of experience in ICT support.
• Strong technical knowledge in relevant technologies.
• Proven hands-on experience in configuring and managing networking equipment.

Responsibilities

• Deliver advanced technical support across applications and systems.
• Lead incident management and root cause analysis.
• Oversee data centre operations and compliance standards.
• Maintain documentation and asset inventories.
• Collaborate with teams for system enhancements.

Skills

Layer 2 and Layer 3 networking

Network security

Virtualization

Storage technologies

Backup technologies

Problem-solving

Analytical skills

Communication skills

Network monitoring tools

Education

Diploma or degree in IT, Networking, or related field

Tools

Network routers

Layer 2/Layer 3 switches

FortiGate firewalls

Job description

Redtone is seeking a Senior Resident Engineer to manage the day-to-day technical operations at customer sites. This includes ensuring the optimal performance of ICT systems and leading incident management activities.

The ideal candidate should hold a diploma or degree in IT or Networking and possess 5+ years of experience in ICT support, alongside strong hands-on skills in networking and system administration.