Senior Resident Engineer (Contract)

Redtone; Johor; On-site; MYR 45,000 - 65,000; Full time

Job summary

Redtone is seeking a Senior Resident Engineer to manage the day-to-day technical operations at customer sites. This includes ensuring the optimal performance of ICT systems and leading incident management activities.

The ideal candidate should hold a diploma or degree in IT or Networking and possess 5+ years of experience in ICT support, alongside strong hands-on skills in networking and system administration.

Qualifications

• 5+ years of experience in ICT support.
• Strong technical knowledge in relevant technologies.
• Proven hands-on experience in configuring and managing networking equipment.

Responsibilities

• Deliver advanced technical support across applications and systems.
• Lead incident management and root cause analysis.
• Oversee data centre operations and compliance standards.
• Maintain documentation and asset inventories.
• Collaborate with teams for system enhancements.

Skills

Layer 2 and Layer 3 networking

Network security

Virtualization

Storage technologies

Backup technologies

Problem-solving

Analytical skills

Communication skills

Network monitoring tools

Education

Diploma or degree in IT, Networking, or related field

Tools

Network routers

Layer 2/Layer 3 switches

FortiGate firewalls

Job description

The Senior Resident Engineer will be responsible for the day-to-day technical operations at, REDtone’s customer site. Ensuring optimal performance of ICT systems, infrastructure, and services. This role requires hands‑on expertise and leadership in troubleshooting, system administration, and proactive maintenance.

Duties and responsibilities

• Deliver advanced technical support across applications, servers, storage, networking, and security
  systems.
• Lead incident management, including resolution, root cause analysis, and implementation of preventive
  measures.
• Oversee data centre operations, including structured cabling, UPS systems, and environmental
  monitoring.
• Ensure adherence to backup protocols, disaster recovery plans, and security compliance standards.
• Provide technical consultancy and support for project implementation activities.
• Maintain comprehensive documentation and up-to-date asset inventories.
• Monitor application deployments, patching, and upgrades to minimize business disruption.
• Collaborate with vendors and infrastructure teams to drive system enhancements and integration efforts.
• Support testing phases, including User Acceptance Testing (UAT) and System Integration Testing (SIT).
• Mentor junior engineers and facilitate effective knowledge transfer within the team.

Qualifications and Requirements

• Diploma or degree in IT, Networking, or related field.
• 5+ years of experience in ICT support.

Skills and Experience

• Strong technical knowledge of Layer 2 and Layer 3 networking, as well as network security,
  virtualization, storage, and backup technologies.
• Experience with network monitoring and performance management tools.
• Excellent problem-solving, analytical, and communication skills, with the ability to work effectively
  across teams.
• Proven hands‑on experience in configuring and managing network routers, Layer 2/Layer 3 switches,
  and FortiGate firewalls