Senior HR Payroll Specialist

BIPO; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

BIPO is seeking a Senior HR Payroll Specialist to deliver payroll and HR administration services for Singapore and Malaysia clients. You will handle employee lifecycle, data integrity, compliance, and client support with accuracy and service excellence.

As a senior member, you will mentor junior colleagues, contribute to process improvements, and ensure payroll activities meet SLAs and local regulations across the region.

Qualifications

• Diploma or degree in HR/BA/Accounting or related field.
• 1–2 years payroll and HR administration experience, preferably supporting Singapore.
• Knowledge of Malaysia payroll and statutory compliance is a plus.
• Experience in payroll outsourcing/BPO/shared services is highly preferred.

Responsibilities

• Administer payroll and HR processes accurately across clients.
• Maintain employee records in HRIS and payroll systems.
• Ensure data privacy and regulatory compliance.
• Provide client support and respond to inquiries within SLAs.
• Assist in reporting and documentation for payroll compliance.
• Support process improvements and junior team members.

Skills

Payroll processing

HR administration

Data privacy

Microsoft Excel

HRIS

Education

Diploma or Degree in HR/BA/Accounting

Tools

HRIS

Payroll software

Microsoft Excel

Job description

The Senior HR Payroll Specialist is responsible for delivering high-quality payroll and HR administration services to BIPO's Singapore and Malaysia clients. The role manages employee lifecycle administration, statutory compliance, benefits administration, HR operational support and simple Payroll Processing, while ensuring service excellence, accuracy, and compliance with local employment regulations.

As a senior member of the team, the incumbent will serve as a subject matter expert, support complex payroll and HR matters, provide guidance to junior team members, and contribute to process improvement initiatives to enhance operational efficiency and client satisfaction.

Key Responsibilities

HR Administration & Employee Lifecycle Management

• Administer employee onboarding and offboarding processes, including preparation of employment-related documentation.
• Maintain accurate employee records and data within HRIS and payroll systems.
• Support benefits administration, leave management, and employee data updates.
• Ensure all employee information is maintained confidentially and in compliance with data protection requirements.
• Assist in the preparation of HR-related reports and employee documentation.

Client & Employee Support

• Act as a key point of contact for payroll and HR-related matters for assigned clients.
• Respond to Client queries professionally and within agreed service timelines.
• Build strong Client relationships through proactive communication and quality service delivery.
• Escalate complex issues where necessary and ensure timely resolution.

Payroll Administration

• Manage less complexity end-to-end payroll processing for assigned Singapore clients, ensuring accuracy and timely delivery.
• Ensure payroll activities are completed in accordance with service level agreements (SLAs) and internal controls.
• Investigate and resolve payroll discrepancies and client queries promptly.

Statutory Compliance & Reporting

• Support Singapore statutory requirements,
• Stay updated on legislative and statutory changes and ensure HR and payroll processes remain compliant.

Process Improvement & Team Support

• Identify opportunities to improve payroll and HR operational processes, controls, and efficiency.
• Participate in system enhancements, testing, and implementation activities.
• Support knowledge sharing and provide coaching and guidance to junior team members.
• Contribute to continuous improvement initiatives aimed at enhancing client experience and service quality.

Requirements

Qualifications & Experience

• Diploma or Degree in Human Resources, Business Administration, Accounting, or a related discipline.
• Minimum 1-2 years of payroll and HR administration experience, preferably supporting Singapore
• Malaysia payroll HR statutory compliance knowledge is an advantage
• Experience in a payroll outsourcing, BPO, or shared services environment is highly preferred.

Technical Skills

• Proficiency in Microsoft Excel and HRIS/payroll systems.