Senior GPU Platform Support Engineer – Remote-Ready

Radian Arc; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid-friendly work model

International team environment

Career growth opportunities

Job summary

Radian Arc in Malaysia is seeking a Senior Cloud Support Engineer to provide advanced technical support for customers running GPU-based workloads in a hybrid environment. You will diagnose incidents across compute, networking, and storage, perform RCA, and collaborate with engineering and operations to improve platform reliability.

The role requires 5+ years in cloud support or similar, strong Linux and Kubernetes skills, and experience with GPU infrastructure and high-performance networking.

Qualifications

• 5+ years of cloud support, infrastructure operations or systems administration.
• Strong Linux systems administration skills and experience with Kubernetes.
• Experience supporting GPU clusters and HPC environments.
• Solid understanding of networking fundamentals for distributed workloads.
• Proven incident response, RCA and post-mortem practices.
• Ability to mentor others and work with cross-functional teams.

Responsibilities

• Provide advanced support for customers operating GPU clusters and workloads.
• Diagnose incidents across compute, networking, storage, and orchestration layers.
• Perform root cause analysis and contribute to long-term remediation.
• Escalate and coordinate with platform engineering and operations teams.
• Improve runbooks, playbooks, and monitoring to reduce outages.
• Mentor medior engineers and share troubleshooting expertise.

Skills

5+ years cloud support

Linux administration

Kubernetes

GPU infrastructure

Networking fundamentals

Incident response

Tools

Jira

Confluence

Zendesk

PagerDuty

Slack

Job description

Radian Arc in Malaysia is seeking a Senior Cloud Support Engineer to provide advanced technical support for customers running GPU-based workloads in a hybrid environment. You will diagnose incidents across compute, networking, and storage, perform RCA, and collaborate with engineering and operations to improve platform reliability.

The role requires 5+ years in cloud support or similar, strong Linux and Kubernetes skills, and experience with GPU infrastructure and high-performance networking.