Senior Freight Sales Support & Quotation Lead

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Selangor; On-site; MYR 50,000 - 73,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a Senior Sales Support Coordinator in the freight industry to support Key Account Managers with commercial coordination and quotation management.

You will liaise with overseas offices, prepare quotes and RFQs, onboard customers via eCAF, handle inquiries, and drive cross-functional improvements to ensure timely responses and compliant records. In this role you will collaborate with pricing teams and tariff tools to secure optimal rates,

Qualifications

• Prepare quotations and mini RFQs by liaising with overseas offices, internal pricing teams and tariff tools to secure optimal rates.
• Maintain accurate and consistent customer quotation and account records in compliance with internal and audit requirements and buddy system coverage.
• Support customer onboarding through credit application submission (eCAF) and related coordination.
• Handle customer enquiries, quotation follow-up to maximize hit rate, and elevate issues where necessary.
• Facilitate cross-functional coordination to ensure timely response to customer requests.
• Identify recurring service issues and gather feedback to align with stakeholders for process improvements.
• Updates Customer SOPs to ensure adherence to validated procedures.
• Prepare customer reports and support KAMs in business review meetings, including materials and follow-up actions.

Responsibilities

• Support Key Account Managers (KAMs) in managing assigned customer accounts and commercial coordination.
• Prepare quotations and mini RFQs by liaising with overseas offices, internal pricing teams and tariff tools to secure optimal rates.
• Maintain accurate and consistent customer quotation and account records in compliance with internal and audit requirements.
• Support customer onboarding through credit application submission (eCAF) and related coordination.
• Handle customer enquiries, quotation follow-up to maximize hit rate, and elevate issues where necessary.
• Facilitate cross-functional coordination to ensure timely response to customer requests.
• Identify recurring service issues and gather feedback to align with stakeholders for process improvements.
• Updates Customer SOPs to ensure adherence to validated procedures.
• Prepare customer reports and support KAMs in business review meetings, including materials and follow-up actions.

Skills

Sales coordination

Quotation preparation

Cross-functional collaboration

Customer service

Tools

Tariff tools

Pricing tools

Job description

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking a Senior Sales Support Coordinator in the freight industry to support Key Account Managers with commercial coordination and quotation management.

You will liaise with overseas offices, prepare quotes and RFQs, onboard customers via eCAF, handle inquiries, and drive cross-functional improvements to ensure timely responses and compliant records. In this role you will collaborate with pricing teams and tariff tools to secure optimal rates,