Senior Facilities & Operations Leader - Portfolio Excellence

UEM Edgenta Bhd; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

UEM Edgenta Bhd, Kuala Lumpur, seeks a senior Facilities/Operations Manager to lead portfolio operations and drive service excellence across multiple sites. You will oversee vendor performance, risk, HSE compliance, and reporting to senior leadership, while ensuring profitability and client satisfaction.

The role requires extensive experience in facilities/operations management, strong stakeholder engagement, and hands-on leadership of cross‑functional teams in a dynamic environment.

Qualifications

• Degree in facilities management, engineering, property management, business administration, or related field.
• 8–10 years of experience in facilities management or operations.
• Experience in portfolio/site management, contract and financial management, and customer relationships.
• Proven ability to manage teams, vendors, contractors, and multiple sites.
• Knowledge of operational excellence, SLA/KPI, compliance, HSE, and risk management.
• Strong commercial acumen with budgeting, revenue, cost control, profitability, billing, and renewals.
• Strong customer and stakeholder management skills for senior clients.

Responsibilities

• Act as the key focal point between the company and customer for all operational matters, ensuring business continuity and service excellence.
• Lead overall portfolio operations, team performance, incident management, and achievement of contract revenue, profitability, and efficiency targets.
• Develop and implement the annual Operations Excellence Blueprint, including critical success factors, risk mitigation, and continuous improvement initiatives.
• Oversee financial performance, billing, revenue collection, cost management, and profitability in line with approved business targets.
• Develop and manage vendor performance programmes, monitoring contractors and service providers against contractual SLAs, KPIs, and quality standards.
• Conduct regular facility inspections and audits, ensuring site standards, health and safety, regulatory compliance, and handover requirements are maintained.
• Drive customer engagement, retention, contract renewals, variation orders, and service delivery through effective operational management.
• Lead business development initiatives with the Business Development team, including proposal preparation, billing forecasts, contract renewals, and new business opportunities.
• Provide senior leadership to site teams, including manpower planning, recruitment, development, deployment, performance management, and coordination with Head Office.
• Ensure accurate and timely management reporting, operational dashboards, data analysis, and effective implementation and utilisation of Edgenta Smart Connect.

Skills

Portfolio management

Operations leadership

Budgeting

Contract management

Vendor management

Customer relationship management

Risk management

SLA/KPI management

Financial acumen

Team leadership

Education

Facilities Management degree

Engineering

Property Management

Business Administration

Job description

UEM Edgenta Bhd, Kuala Lumpur, seeks a senior Facilities/Operations Manager to lead portfolio operations and drive service excellence across multiple sites. You will oversee vendor performance, risk, HSE compliance, and reporting to senior leadership, while ensuring profitability and client satisfaction.

The role requires extensive experience in facilities/operations management, strong stakeholder engagement, and hands-on leadership of cross‑functional teams in a dynamic environment.