Senior Executive, Sales & Business Development

Puncak AI Sdn Bhd; Selangor; On-site; MYR 50,000 - 80,000; Full time

Job summary

Jora Malaysia seeks a Senior Executive, Sales & Business Development to own the complete sales cycle from prospecting to post‑sales handover. You will generate leads, deliver compelling ROI demonstrations, and close deals with SMEs, mid-market, and larger enterprise clients, including government entities.

Role requires strong stakeholder management, English fluency, and a hunter mindset. Travel within Malaysia may be required to meet clients and attend industry events.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Information Technology or related discipline.
• Professional certification in Microsoft 365, Copilot, AI solutions or sales/customer success adds value.
• AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals certification adds value.
• Minimum 3 years in sales, business development, account management, after-sales support or customer success.

Responsibilities

• Own the end-to-end sales and business development cycle from prospecting to post-sales handover.
• Generate leads via cold calling, targeted email campaigns, referrals and events.
• Drive deals through follow-ups, tracking and stakeholder alignment.
• Target SMEs, mid-market and enterprise opportunities including GLCs or government.
• Conduct discovery sessions to understand client pain points and readiness for AI/Microsoft Copilot.
• Deliver product presentations and demonstrations with ROI-focused messaging.
• Prepare proposals and quotations with scope, timelines and pricing.
• Negotiate terms to meet revenue and margin targets.
• Maintain relationships for renewals, expansion, retention and growth.
• Coordinate post-close onboarding with internal teams and customers.
• Identify upsell, cross-sell and renewal opportunities within accounts.
• Stay updated on AI, Copilot trends to support conversations and adoption.

Skills

Customer Success Management

Microsoft 365 Solutions

Adoption & Change Management

Sales & Account Management

Communication Skills

Presentation & Facilitation Skills

Stakeholder Management

Customer Focus

Education

Bachelor’s Degree in Business Administration, Marketing, Information Technology or related discipline

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Executive, Sales & Business Development

Own the end-to-end sales and business development cycle, from prospecting, qualification and discovery to proposal preparation, negotiation, closing and post-sales handover.

Generate leads through cold calling, targeted email campaigns, referrals, partner introductions and active networking at relevant industry events.

Proactively drive deals through consistent follow-ups, clear opportunity tracking and strategic stakeholder alignment with clients.

Build and maintain a healthy sales pipeline by targeting SMEs and mid-market companies, while strategically pursuing high-value enterprise and GLC opportunities.

Solution Discovery, Proposal & Commercial Management

Conduct deep-dive discovery sessions to understand client pain points, business priorities and readiness for AI, Microsoft 365 Copilot and related technology solutions.

Deliver product presentations and demonstrations, in collaboration with technical teams where required, to articulate business outcomes, return on investment and implementation roadmaps.

Prepare proposals and quotations that clearly define project scope, timelines, success criteria, pricing models and post-sales support requirements.

Negotiate commercial terms to close deals that meet revenue and margin expectations while remaining aligned with company objectives.

Maintain strong relationships with new and existing clients to support renewals, expansion opportunities, customer retention and long-term account growth.

Partner with internal teams to ensure a smooth transition after closing and maintain client confidence throughout solution deployment and onboarding.

Conduct regular customer follow-ups, account reviews and engagement activities to identify customer needs, address concerns and strengthen long-term customer relationships.

Support customer retention initiatives by monitoring customer satisfaction, service continuity and opportunities for account expansion.

Identify upselling, cross-selling and renewal opportunities within existing accounts to support revenue growth and long-term customer value.

Microsoft Copilot Adoption & Customer Enablement

Support post-sales Microsoft Copilot adoption activities by coordinating customer enablement sessions, usage follow-ups, feedback collection and improvement actions.

Assist customers in identifying practical use cases and business scenarios to maximise the value of Microsoft Copilot and related AI solutions.

Monitor adoption progress, gather user feedback and collaborate with internal teams to recommend actions that improve usage, engagement and customer outcomes.

Support adoption campaigns, awareness sessions, workshops and user enablement activities to encourage successful implementation and sustained utilisation of Microsoft Copilot solutions.

Maintain awareness of Microsoft Copilot capabilities, AI trends and adoption best practices to support customer discussions and recommendations.

Sales Reporting, Internal Coordination & Market Awareness

Maintain accurate sales records, including pipeline stages, forecasts, meeting notes, customer follow-ups and post-sales actions.

Prepare weekly and monthly reports on sales performance, deal cycle times, customer engagement status and key opportunities requiring management attention.

Coordinate with internal technical, project and support teams to address customer requirements, deployment matters, adoption issues and service continuity after closing.

Stay updated on AI, Microsoft Copilot, technology trends, competitor offerings and local industry priorities to support relevant customer conversations and business development activities.

QUALIFICATIONS Education

Bachelor’s Degree in Business Administration, Marketing, Information Technology or any related discipline.

Professional certification in Microsoft 365, Microsoft Copilot, AI solutions or sales/customer success will be an added advantage.

AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals certification will be a highly added advantage

Experience

Minimum 3 years of relevant experience in sales, business development, account management, after-sales support, customer success or technology solution selling.

Experience managing the sales cycle, including prospecting, lead generation, client discovery, proposal preparation, quotation support, negotiation, closing and post-sales handover.

Exposure to AI solutions, Microsoft 365, Microsoft Copilot, digital transformation or technology adoption programmes will be an added advantage.

Experience dealing with SMEs, mid-market companies, enterprise customers, GLCs or Government agencies will be an added advantage.

Proven ability to build client relationships, maintain follow-ups, support renewals, identify expansion opportunities and convert customer requirements into business opportunities.

Experience in product presentation, solution demonstration, customer engagement, sales reporting and pipeline management is preferred.

Experience in after-sales support, customer retention, account management, customer onboarding, renewal management, customer success or post-sales engagement activities.

Experience in Microsoft Copilot, Microsoft 365, AI solutions, digital workplace technologies, user enablement, adoption programmes, change management initiatives or technology adoption activities is an added advantage.

Demonstrated ability in managing client relationships, solving complex problems and delivering solution-based results.

Excellent negotiation and interpersonal skills, with professional fluency in English (written and spoken). Proficiency in Bahasa Malaysia is an added advantage.

Self-driven and able to work independently to achieve targets, while remaining a collaborative and dependable team player.

Goal-oriented with a strong hunter mindset and a proven track record of consistently achieving or exceeding sales targets.

Must possess a valid driving license and own transport, with willingness to travel within Malaysia for client meetings and industry events.

REQUIRED COMPETENCIES & SKILLS

Customer Success Management

Microsoft 365 Solutions

Adoption & Change Management (ACM)

Customer Onboarding & Enablement

Renewal, Upsell & Cross-Sell Support

Business Value Realisation

Customer Service Review & Reporting

Microsoft Copilot Governance Awareness

Customer Relationship Management

Communication Skills

Presentation & Facilitation Skills

Stakeholder Management

Customer Focus

Problem Solving

Follow-Up & Service Ownership

WHY JOIN US

Comprehensive medical benefits for your family, ensuring your well-being is our top priority.

Rest easy with our insurance coverage, providing you with security and assurance.

Stay energized with meal credit in our inhouse cafe, keeping you fueled throughout the day.

An in-house futsal court and badminton court for post-work workouts.

A variety of fun-filled events and gatherings to unwind.

Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.